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Verified
4/5

2018-09-01

Good once I got through

"Made several calls before actually getting through to a salesman . Also no instructions on how to assemble the water softener but thanks to the internet was able to figure it out
"


Verified
5/5

2018-08-31

Well pump

"Right product, great price, great service"

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Verified
1/5

2018-08-30

They'll sell you stuff, but won't support you

"I bought filter media for my whole-house multimedia filter. They were eager to help me identify what I needed to purchase and had lots of information for me. But after it arrived, I couldn't get anyone on the phone to talk me through the proportions and order for putting the materials in my tank. Long hold times on the "service" line, which eventually rolled over to voicemail, which never were returned. One of their competitors came through for me, though."


Rep reply posted 2018-08-30
A rep from Aquascience.net, AquaScience, has responded:

“Hi David,

We apologize for the inconvenience you experienced. Thanks for the feedback so we can continue to refine our processes here for better customer satisfaction.

Take care and hopefully we can make it up to you on a future order should you decide to do business with us again.

Thanks,

Aqua Science”


Verified
5/5

2018-08-29

Fast shipping. Great price.

"Fast shipping. Great price. "


Verified
5/5

2018-08-24

Excellent customer service

"Ordered online and was delivered within 3 days no problems "

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Verified
5/5

2018-08-24

Everything was great.

"Parts I ordered we're exactly what I wanted and shipped and arrived fast."


Verified
5/5

2018-08-22

Excellent Customer Service!

"I was unsure what the part number was so I was asked asked to send a picture. From the picture they pulled the part from stock to verify the exact part. That’s customer service!!"


Verified
2/5

2018-08-22

Still waiting.

"It’s been a month since I placed the order and I haven’t heard anything from Aqua Science. They also did not respond to my email. "

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Verified
5/5

2018-08-20

Great customer service

"Received my order shortly after ordering. Fast shipping. A part was damaged but customer service remedied the situation immediately."


Verified
1/5

2018-08-20

Scratch and dent? Refurbished product?

"Sent me a tank with big dent. It doesn’t function up to rated capacity either. Draw down is to low! "


Verified
5/5

2018-08-19

Good

"The product came on time and it seems to be good so far."


Verified
5/5

2018-08-18

fast service

"Ordered a pressure tank on Thursday, it was delivered on Saturday.

Thank you,

Scott
"


Verified
5/5

2018-08-16

Delivered quick.....

"Good service and quick delivery. will purchase again if i need to."

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Verified
5/5

2018-08-15

A+++

"Fast shipping, item as described. Good price, thank you!"


Verified
5/5

2018-08-14

Fast service.

"Pleasure to deal with and fast delivery.
"