"Made several calls before actually getting through to a salesman . Also no instructions on how to assemble the water softener but thanks to the internet was able to figure it out
"
"Right product, great price, great service"
"I bought filter media for my whole-house multimedia filter. They were eager to help me identify what I needed to purchase and had lots of information for me. But after it arrived, I couldn't get anyone on the phone to talk me through the proportions and order for putting the materials in my tank. Long hold times on the "service" line, which eventually rolled over to voicemail, which never were returned. One of their competitors came through for me, though."
"Fast shipping. Great price. "
"Ordered online and was delivered within 3 days no problems "
"Parts I ordered we're exactly what I wanted and shipped and arrived fast."
"I was unsure what the part number was so I was asked asked to send a picture. From the picture they pulled the part from stock to verify the exact part. That’s customer service!!"
"It’s been a month since I placed the order and I haven’t heard anything from Aqua Science. They also did not respond to my email. "
"Received my order shortly after ordering. Fast shipping. A part was damaged but customer service remedied the situation immediately."
"Sent me a tank with big dent. It doesn’t function up to rated capacity either. Draw down is to low! "
"The product came on time and it seems to be good so far."
"Ordered a pressure tank on Thursday, it was delivered on Saturday.
Thank you,
Scott"
"Good service and quick delivery. will purchase again if i need to."
"Fast shipping, item as described. Good price, thank you!"
"Pleasure to deal with and fast delivery.
"
A rep from Aquascience.net, AquaScience, has responded:
“Hi David,
We apologize for the inconvenience you experienced. Thanks for the feedback so we can continue to refine our processes here for better customer satisfaction.
Take care and hopefully we can make it up to you on a future order should you decide to do business with us again.
Thanks,
Aqua Science”