"Great experience, knowledgeable staff, fast shipping, very well packed. super pricing. Whats not to like. will do business again. "
"I am a plumbing contractor. I discovered Aquascience by accident on the internet. Their prices are incredible and delivery is very prompt. I will be using them from this point on. "
"Had a good conversation with a knowledgeable individual who was able to steer me in the right direction and recommend the correct products for my application. They then put the order together and sent it to me via email, all I had to do was check quantities and I was done. Very easy process. This was followed up by fast shipping. Overall a very good experience. I would definitely do business with again."
"Your online staff were very nice and
Informed regarding the302D we bought!Thank You for your help.
Already word of mouth marketing to
Our friends with Home's&Business."
"Product was promptly delivered as expected."
"So glad I came across this company they will do everything they can to make you a happy customer! "
"Quick delivery as ordered"
"On time delievery. Product performed as advertised. Reasonable price."
"Good price and went smoothly. Sometimes hard to get a consult during install but they did eventually return my calls."
"All my items arrived on time, but that's where the good times ended.
I called about a warranty replacement for my tank, 7-8months into a 5 yr warranty, I was surprised at how unhelpful the team there was. During this incident I had no running water and it seems like their goal was to determine how my setup did not meet the requirements of installation.
Maybe they don't know their own products? They continually recited incorrect information that was easily disproven by the equipment installation guide from the manufacturer. After listing the setup steps, warranty requirements and showing how my setup met them(with accompanying images), they still did not honor the warranty.
They now want me to send a 120 gallon tank back to them for inspection at my own expense without sending me a replacement, meaning I still wont have running water.
I'm not sure why they make is so difficult, but I'd be careful when buying from Aquascience. They have good prices but that seems to be because they don't honor some warranties."
"First time customer and ordered online but called for help and service was great! "
"Aqua-Science provided me with a low cost solution to my domestic water issue at my house."
"good fast service. knowledge staff"
"thankyou.. delivery a day early!"
"Called Aquascience in R.I. and talked to sales and tech support. Excellent service, prices, shipping. Would not hesitate to recommend their company for well pumps."
A rep from Aquascience.net, AquaScience, has responded:
“Sir, we bend over backwards to keep customers with water, and often honor warranties even when the manufacturer denies a claim or it's past the warranty period, when it is the fault of the product. Your storage tank did not just fall over by itself after being installed for a year. It was caused by an improperly designed water system, that created a vacuum sucking in your tank and toppling over. After seeing photos, it was immediately clear there was a problem, but you could not accept that and would not listen to reason. I suggest you speak with a professional to have them redesign your system, otherwise the replacement we have sent will soon be in the same position.”