"It was fast and easy and plenty to choose from"
"Easy-peasy! Great price and free shipping . . ."
"This is an A-1 website featuring hard to find items (in my case, specialized waterproof wet room windows).
Tany"
"We ordered 4 Legacy brackets in ANTIQUE PEWTER. Their online pictures in this color (on which we based our choice) show minimal signs of pewter or silver. The items we received had many bright heavy silver strokes.
We called (3 times) and subsequently emailed to let them know the items received were the wrong ones (based on the above). We were first told that pictures may look different based on the "monitor”. So, we went to their website using an iPhone, an Android and the laptop - all 3 pics were identical, none showed any brush strokes of silver - so we emailed them a screen picture of each. We also sent them several pictures of the product we received. NONE of the items received had any resemblance to what they represent online.
The 3 representatives we spoke with said in a nutshell:
- they paint powder coated black brackets by hand with the color of choice, so there should be "SOME variation”; and
- the items we received are the antique pewter; and
- we get a can of paint and paint them over. When I responded that solution was unsatisfactory after spending over $400, I was asked, “why we couldn’t paint them.”
Customers place online orders in good faith, with the expectation that the item they advertise on their website is an accurate representation of the product that will be shipped. The pictures we sent them clearly show the two items are very different. Rather than accept that their website misrepresented the color and make it right, they chose to respond with:
“Production has reviewed your photo, and did confirm that the Pewter is what was sent. The Silver is a much brighter shade than the pewter….” We didn’t buy the product based on what they do behind the scenes in their factory, we bought the product based on what they advertise on their website. Poor, poor customer service.
"
"This website is super easy to navigate and product selection is huge."
"Designing graphics a great help and easy to use"
"After trying to get all my specs needed by using separate entries, I was lost and did not end up with a product to order. Here, is was easy and I got what I wanted...quickly"
"I have bought from this company many of times "
"Have not ordered shutters yet, just color samples. It was easy to order. "
"shipping cost for one little item is way too high and way t slow"
"Onerous and difficult to place and pay for the order. Almost lost patience."
"architecturaldepot.com ... Easy Purchasing of PVC Building Products and everyone of the pcs. I have received, has been of good quality .... THANK YOU architecturaldepot.com "
"Easy straightforward simple."
"Great Experience purchasing for my Model Home"
"Just what i wanted and fast delivery"