"I've sent Shawn Stewart (co-founder of Arena Computers) to collections. Even though that'll cost me, I've no alternative. I've waited a year(!) for him to produce my dream system, but stupidly waited because he had a constant stream of excuses: divorce, head injury (no kidding), the war in Iraq recalling his staff to duty (I'm not making this up), etc. He's obviously had some real problems, but that doesn't make up for broken promises and stolen pre-payments. Like the previous post said, watch out for reincarnations under another web site - that's what most lying scumbags do to avoid their deserved reputations."

"I bought a Gigabyte dual processor board that was defective. I rma'd it, but I never received a replacement, or refund, only endless promises and excuses. Now the owner, Shawn Stewart, no longer responds to e-mails. In fact, I cannot find him...yet. Beware of this guy because he doesn't come through in the end. I think Arena Computers is history, but he may resurface under another name. Watch for him! Someone hacked his site into never never land. That should tell you something. Remember, you're only as good as your last trade. "

"I won an item on eBay and when I tried to pay for it with my PayPal account PayPal said they could not process the payment to Arena Computers. I called the phone number listed on my notification and the number has been "disconnected or is out of service". I can't say if these guys were good or bad, but I think they're gone."

"Great to deal with. Helpful and courteous customer service department. Very good product. "

"They do great work, very friendly and helpful. No complaints."

"this is a well built case. I bought this on ebay and was very happy to see this case as it was presented. Shipping was delayed, but an email with an explination was sent."

"This company had excellent communication, and sent me an awsome case. I bought an Antec 1080 with two windows and blue led fans installed, and when the case arrived it was much more then I expected. Highest quality I have ever seen in a computer case. The shipping took a little while, but for the delayed shipping they installed a free blue cathode and switch. Is that costumer service or what?"

"awesome!!!! will buy from again!!!"

"This was honestly the best purchase I have ever made. I ordered a custom built case and it was everything I expected and more. THey went the extra mile to make sure i was satisfied.And on top of this the price was the best I found for a custom built case."

"I originally found this company through reseller ratings and ordered from them a pre-modded case. To begin with the case I wanted was blue, they explicitly stated in the description that the case can be either blue or beige yet when ordering there was no option to choose this. The site claims that the case will be built and shipping in around 5-10 days. I ordered my case on the 2nd and it was shipped on the 24th. I emailed Shawn, the guy that builds the cases, to ask when it would be shipped. First I was told the 10th, then the 16th. Finally I was told on a Friday that the case had shipped already, yet I had no tracking number and conviently they dont work on weekends. Come Monday, the one before Christmas, I called them up and asked why my case was not shipped. I didnt actually talk to Shawn but the lady who answers the phones did and gave me this excuse: "He had your order confused with another one. We never promised that it would be shipped before Christmas anyway." First of all, how do you confuse an order whenever, in every email I sent, the invoice number was in the message. Second, nobody ever mentioned anything about extended build times due to the Holidays. Finally the case got here and it is certainly a good product. One thing that was wrong with the case was that one of the legs was broken off so I had to get a screw and fix it. Second thing I dont like is that there is nothing like an instruction manual or anything whatsoever. At least include a list of parts so that one can know if he/she is missing something. Overall this was a bad experience, but a good product."

"I can't say enough good things about the service and quality of the products. My Awesome Lian Li case, surpassed my wildest expectations, with the coolest mods and the most professional finish I have ever seen. Its my dream come true, and the envy of every lanner around. Everyone is impressed with the innovative mods, and the overall quality and finish."

"My Lian-Li Terminator Case ROCKS. This case is SERIOUS. The custom case was well worth the wait of @ 25 days. Shawn in Customer Service was GREAT. He ALWAYS replied to email requests quickly and gave me great info. I give Arena Computers an A for a great product and Shawn an A+++ for customer service second to none.

Chris C."

"absolutely the best customer service that I have found. I bought a modded antec case the the attention to detail was incredible. I'm their newest loyal customer."

"I had my Lian-Li case modded by this company and they did a fabulous job. In addition to doing such a great job, they are friendly, helpful and honest. I asked about some modifications
they had done on another computer and they told me where I could purchase the piece, how they did it and that I could save a lot of money by going that route if I chose. It was something very simply and I appreciated their honesty. Debbie M."

"I placed an order on the 10th as a gift to a friend. I made a clear note of that on the online order. Today I called to check the status, and they had not shipped! They needed to verify credit card information. They had not at all contacted me, but the card had already been charged! Had I not called, who knows how long it would have taken?"