"My total came out to $4500 they charged me $5500 on the website
when I brought this to their attention they made it seem like I had made the mistake as though it was my fault
When I proved their mistake they tried to make me happy with only 5% off.
Which is absolutely nothing."
"Placed an order back on Dec 9th, 2020 for the AMELIE GOLD DRESSER MIRROR, with an estimated delivery of Feb18, 2021. I was charged for the full price of the item at the time of purchase.
Fast forward to March 2021, there is no news on this. So I call the customer service who pass me on to the store associate to let me know that the item is on BACK-ORDER and will be ready in early April with delivery data of mid April at worst!
Fast forward to April15, 2021, now news on the order again. I just contacted the store and now they say that it's delayed to late May.
There is no follow up from the store associates nor the online customer service with us regarding these delays, and all the while, they have charged us for an item which we still are waiting on.
Horrible customer service experience, everyone I have talked to is making an excuse and says that it's not within their control! Who's the person in charge?
"
"We Are Very Disappointed with Arhaus quality and customer service. We are also Disappointed in the Taylor Sofa comfort and performance.
We purchased a Taylor couch set with love seat, chair and three person/long couch. The retail prive was around $6,000.
The couch bent in the middle and was closer to the floor than the ends. The wood could be seen pressing against the black cloth on the bottom. Essentially the couch was breaking in half.
Note that the vertical cushions fall down when you lay down and its very annoying.
For the quality problem, I contacted the store and was sent on a wild goose chase, passed back and forth between a scheduler company, the warranty company and the store. Numerous conversations. Numerous phone menu navigations. Finally the technician came examined the couch and said the front main beam was made of two pieces held together by staples. The staples were bent. He said he would take it apart, remove the staples and use screws to secure it better if was authorized to repair it. Why didn’t Arhaus use screws in the first place? He said he would put in a report to Arhaus and they would contact me about next steps.
Arhaus responded by email, unapologetic and stated the set was purchased as a floor model and it wasn’t covered under warranty. If the sofa is not covered under warranty, why was I sent through the warranty system? Why was I speaking to Warranty people? Why was I speaking with schedulers? Why did a technician visit? As soon as I called the store they should have told me there was no coverage...I wasted ALLOT of time and energy managing this issue FOR Arhaus.
The furniture is supposed to be a higher quality piece of furniture and did not make it past ~3 years of use. It is amazing to me that any couch can bend in the middle....let alone one from Arhaus Furniture.
And no apology initially (she apologized after I complained they didnt).
I would have hoped even for a canned apology statement in en effort to try and keep us as Arhaus customers, not to mention it's there right thing to do.
Other companies have offered sincere apologies and turned a negative to a positive. At the moment it is all negative regarding this issue.
In summary, based off this one experience: Poor customer service. Poor quality. Our last Arhaus purchase. "
"Arhaus - Furniture store - Edina Mn - Buyer Beware.
August 2017, ordered several pieces of furniture, including a custom chair and 2 custom sofas (74" length & 46" depth and 94" length & 46" depth. November 2017 rec'd damage chair with tags removed, rec'd both sofas 2"+ shorter in length and depth, one sofa has tags for Crate and Barrel, the other Arhaus, very odd. Also, purchased extra insurance for all pieces. I was told the documents for the additional insurance on all pieces would be delivered with the furniture, it wasn't. Called and worked with concierge service and directly with the store manager to resolve issues and have correct furniture ordered and delivered. Both concierge service and manager informed me that the new furniture would be correct and the furniture insurance documents would be delivered with the new/corrected furniture, but the new furniture would not be delivered until sometime in February 2018. The store manager stated that for my inconvenience he would reimburse me $750. Feb 2018. New furniture delivered, sofas still the wrong size. Nor, did I receive the insurance docs or the promised check. Because the sofas were not correct I refused delivery. Spoke to the store manager, Robert and he said he would get back to me, that was a week ago. I have left several voice messages, but he has not returned any of my calls. Spoke to the concierge service, Rachel stated that because this is a custom piece it can be 2" shorter in length and depth than what I order, are you kidding me? Nowhere in any of the documentation I receive states anything of this nature. If you ordered a sofa that is advertised as such but sends items 2+ inches shorter in length and depth isn't that false advertisement? Yes, it is. I have no other recourse than to pursue litigation in order to obtain a full refund, which I plan on doing as soon as I speak to my attorney.
"