""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"Very happy with the purchase. Very sleek and match the area just like I was looking for. "
"I usually make my own furniture but I decide to buy this time. I’m glad my laziness prevailed because I’m very happy with what I got."
"I am very impressed with the quality and finish of these chairs. We did search a long time before we settled on this one, and it Article.com seemed to have very good pricing. "
"The chair is very high quality, color as shown and very comfy. Delivery itself was smooth and scheduled so no way of missing it..over all very pleasant experience with them so will definitely purchase again from them...!"
"I was very impressed with ARTICLE from the beginning to the end. They kept me notified about my order, even with shipping delays from the pandemic. They gave me a credit on my next purchase just for waiting (something I did not expect!). My piece is absolutely stunning. Very well built and handcrafted. You can tell the company takes great pride in their pieces. Very pleased and will order again!"
"Great customer service! Dealt with Katherine as there was confusion with my order ( my fault). She was great to deal with and very friendly. Delivery was quick and easy! Setting up sofa was easy as well! Love the sofa and my Frenchie does as well!!!!!!
Have my eye on a few other pieces and will sure be back!"
"Super quick shipping! Great quality and easy setup. Cannot complain!"
"I bought the Treo Black Floor Lamp and it's great. It's not small, but not overwhelming either. It definitely gives the living room a lot more style. Classy lamp. Shipping and delivery was easy."
"From order to delivery, it was excellent. Had to wait a little while for it to arrive but well worth it. Excellent quality and a true navy blue colour. So comfortable, nice deep seating and super easy to clean with a damp cloth...everyone comments on how beautiful it is. So, so happy with this purchase."
"Although the table took a long time to arrive, it was packaged very well. The product choices are great too. I will be purchasing a second dining table for my formal living room from Article."
"Love this lamp - it's perfect for the office and adds a splash of color."
"Super fast shipping and very easy to assemble!
So far we’re super happy with our new sofa!! It is super comfortable, firm but will be easy to break in! The blue is beautiful! "
"Such an amazing company. Rest love their customer service. Prices aren’t too bad. Am everything on their catalog is beautiful I can’t wait to buy more."
"Nothing to worry about. The quality is there. Would last for generations to come"
"I purchased this sofa back in April, within 4 weeks the sofa frame started growing black mold. I am an interior designer and purchase quite frequently and reached out to our sales/trade with their recommendations. NO ONE responded. It had rained probably 4-5 times that month and it did not say in the care instructions to bring the cushions every time it rained. Since that happened I treated the frame with bleach, but the frame is stained. I have also been bringing the cushions in when it rains and making sure they are dry before putting back out. The mold has started growing AGAIN! I understand Article cannot control all the environmental factors however this seems like a real issue if mold was growing so quickly on their products.
They left a comment saying they would reach out, I have yet to hear from them. Beyond disappointed with their product, I will not be specifying again. I also noticed my review never made it to their website."
A rep from Article, Article, has responded:
“Hi Kaitlin,
Thank you again for taking the time to share your experience. We apologize that we were not able to get in touch with you sooner as we did attempt to reach out to over the last few months — I’m glad we were able to finally connect so we can resolve the issue you’re having.
We’re so sorry about the issues you’re having with the Arca sofa. With natural teak outdoor furniture some mildew can be expected, however it typically can be cleaned. We’ve sent you a request for images of the issue you’re having so we can assess with our quality assurance team and provide further options.
We understand that this experience hasn’t been what you expected, but we look forward to finding a resolution for you to ensure you’re satisfied with your Article purchase.
Thank you,
Jennifer
Trade Support Associate ”