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Product & services pricing
4.38/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.77/5
Customer service:
4.47/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2020-08-28

Amazing all around experience!

"Ordered a patio sectional which looked perfect, just what we wanted and needed style and size wise
Customer service online, on phone and delivery crew were all amazing!!!
The ordering process, updates and support throughout was exceptional
Customer service team extremely understanding, willing to help , support and make everything go right and smoothly for the best possible customer satisfaction outcome
Delivery process was so well planned
Sectional arrived and is just what we wanted, unique look, great style and size well built, comfortable .
"

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Verified
5/5

2020-08-28

Excellent quality product offerings and customer service.

"Easy to order and receive, high-quality furnishings, prompt and friendly customer service. Great business model, allow for return if not satisfied. Will order again. I waited a while to buy an armchair online but I'm very pleased and would not hesitate to purchase more in the future."

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Verified
5/5

2020-08-26

3 deliveries later

"I came across Article on Instagram several months ago, and have been obsessed with their items ever since. I have ordered 3x this year and have yet to be disappointed! The items are always delivered during the expected time frame and handled with great care. They are packaged securely and without any unnecessary wrappings or plastics. Their items themselves are of great quality and look just like the pictures online. I will continue to be a life long customer!!"

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Verified
5/5

2020-08-27

Great products and great customer service

"Before purchasing a "grown up" table with Article, I wrote with a few questions. They responded much faster than their auto-generated reply email stated and answered all my questions quickly. The delivery process was thoughtful and well-communicated and the table was safely packed for shipping. The item itself is high quality wood and marble, no manufactured press-wood or faux anything. It's a beautiful piece that I know will age well and suit many decorating styles."

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Verified
5/5

2020-08-27

5 out of 5..

"Ordering to shipping and delivery everything went very smoothly. Love ARTICLE!"

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Verified
5/5

2020-08-27

Love this chair!

"I was on the search for a fun office-style chair my son could use for his virtual classroom aka the bedroom. I found Article through Google and immediately loved their office chairs! I initially ordered black but then decided on navy blue and the customer service team was so fear about updating my order and sending it a week ahead of schedule! Will definitely order from them again!"

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Verified
5/5

2020-08-27

On time delivery service and great packaging

"The delivery was seamless and was shipped to me on time and without any damage. The packaging was easy to open and the items were easy to assemble."

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Verified
5/5

2020-08-27

LOVE my couch

"Fast shipping despite the COVID situation, safe and dutiful delivery and the couch got here in perfect condition! Easy assemblage as well. Will definitely be buying more from Article as I continue to furnish my apartment."

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Verified
5/5

2020-08-27

We love Article!

"Ordering was easy and delivery was even easier (and so quick). We absolutely love our new Sitka couch in the Boreal Gray color. It's a big piece and comfortably sits all 3 of us. We also recently ordered the Bios sideboard and both deliveries were so seamless and fast. Already placed another order for an ottoman, and planning several items from their decor section. We love Article!"

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Verified
5/5

2020-08-27

second purchase, second perfect experience

"Website is easy to navigate and has all the information needed to make a well-informed decision. In addition, the pictures included with the reviews really helped me make up my mind. Orders shipped quickly and were well-packed. Both purchases from Article have exceeded my expectations in every way: quality, service, communication, and value. It's the first place I go when I need something for my home!"

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Verified
5/5

2020-08-27

Great chairs and great service

"Our order was shipped fast and seamlessly. The driver/deliver person was very polite and helpful. My dining chairs arrived in a big box with no assembly required. Everyone compliments how beautiful they are. They look super expensive and are so comfortable. This was my first time shopping with Article, but definitely will not be my last."

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Verified
5/5

2020-08-27

Excellent service and product

"Chairs arrived earlier than expected and just as pictured. Items were well packaged and protected. They chairs are high quality (solid construction) beautiful and even comfortable. Love the sliders on the bottom of the legs, no scratches on my floor! Would order again. "

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Verified
1/5

2020-08-27

V Bar Sidebar

"Item Was delivered after normal business hours. The delivery driver did not wait for me to open the box and left before I could inspect it. The item is sub-par quality, and both sides are warped with gaps in the wine holder sides. Tried to contact delivery service and they were unwilling to pick it up tonight. Attempted to contact Article and their message system said they will contact me after 5-7 days. "

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Rep reply posted 2020-08-29
A rep from Article, Article, has responded:

“Hi Chris,

Thank you for taking the time to share feedback with us. We understand that your experience was less than ideal, and are sincerely sorry for any inconvenience caused during the delivery of your order.

To help ensure the health and safety of our customers, team, and the broader community we’ve introduced Contactless Delivery as our default delivery option. That means all orders are delivered to the front door, and the process no longer requires close physical interaction with our delivery teams, which is why the delivery team did not wait for you to unpack the product during the delivery process. You can read more about how we’re handling COVID-19 and our current delivery process here: https://bit.ly/31AWKlE.

We’re glad you were able to connect with one of our agents by phone to set up a return pickup and a full refund, which has now been scheduled. A $75 store credit has also been added to your Article account to use towards a future purchase.

We also want to apologize for the higher-than-normal wait times at the moment. We’re experiencing increased contact volumes, but rest assured, our team is working hard to get back to customers as fast as possible.

Again, we’re sorry that this experience wasn’t what you expected, and hope that we’re able to provide a remarkably better experience next time.

Thank you,
Janelle
Sr. Communications Manager
Article ”


Verified
5/5

2020-08-26

Outstanding quality mid-century modern sofa

"The sofa was beautiful online and it was just as beautiful when it arrived in our home. The delivery was smooth and the customer care has been exceptional. We bought our outdoor sectional from Article two years later!"


Verified
5/5

2020-08-26

Great style and comfort!

"This chair was delivered within 10 days of order with regular communication at every phase. It was packaged well and easy to assemble. Very sturdy and comfy. Beautiful fabric - well constructed. Love it!"

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