"From the customer service to the product, I give Article a 10/10. I was kept informed from the moment I purchased about shipping. Shipping was efficient and earlier than expected. The product purchased was the Ceni chair in Maren blue. I couldn’t be more in love with the colour, material and style of the chair. It’s perfect ! "

"The delivery was promptly scheduled and efficient. We had arranged for in-room delivery but not assembly, because the sideboard came fully assembled. However, when we opened the box, we discovered that the sideboard had been packaged upside down. The delivery team returned to put it right-side up for us (something we weren't strong enough to do on our own). We really appreciated the extra effort! Also, the Bios Sideboard is perfection!! "

"Everything about article is excellent, from shopping, shipping to customer service. I absolutely love this company and their great ARTICLEs of furniture. Definitely recommend shopping with them when you want something great to showcase in your home."

"Bought my first piece of furniture from Article three weeks ago. I had a question about my delivery date and when I emailed customer service, an employee immediately responded with specific details about the status of my order. She was professional, extremely courteous, and even thanked me for inquiring. Her email made me smile. The chair arrived three days later! We love our purchase and will be buying a sofa in the next few week!"

"I’m ordering furniture for a house in a different state and so communication is paramount for making sure I’m physically available for any deliveries. Article and their local delivery partner were communicative and incredibly helpful. Also, the bed I ordered is fantastic quality. I’ve already ordered a second bed, two chairs, a couch, and table. I love Article!"

"Friendly, communicative, and high quality products. "

"Article is an amazing company. Their customer service was excellent, I was moving into a new house and they were able to help me arrange delivery so that I didn't have to go couchless for a minute. It's a great focal point of my living room! Will absolutely buy from them in the future. "

"Great! Quick delivery awesome quality sofa"

"Article has been amazing- cancelling and reordering to save on shipping, returning items if fabric didn’t match, answering quality questions honestly due to prior reviews. "

"Couldn’t be happier with Article. Entire process was easy. Quality of coffee table was excellent not to mention beautiful. Will definitely order from Article in the future!"

"I initially posted my review here with some issues I had with an Article chair, and that I had some problems getting support due to being out of warranty. Within three hours of my review being published, Michelle contacted me and and made things right. I really appreciate them following up and helping me out, and will definitely consider Article again now that I know their support is on point as their designs.

Original review below:

We bought the Charme Tan Nina leather chair in November 2017, so a little over two years ago. It looks great, is comfortable, and *appears* to be well-built.

A few months after purchase, I adjusted my weight from one side to the other, and I heard a cracking sound in the right arm of the chair. I dismissed it as an anomaly, but it’s happened a few more times since and I started getting worried about the long term durability of the piece. (I’m not overweight, around 175 pounds.)

I contacted their support, and while friendly, they weren’t too helpful. They requested I send a video of me reproducing the issue, which I did (probably causing additional damage). They assured me that nothing structurally is wrong with the chair, and that nothing can be done from a support standpoint since I’m outside of the 12 month warranty.

I’m a little disheartened about this, since two years doesn’t seem like too long to expect a $1,000 chair to last without sounding like it’s breaking down. Even if they offered some sort of out of warranty replacement or service, I would be willing to pay, but as-is I’m just sort of SOL."

"Great product and customer service"

""Article makes every part of the shopping experience easy and reliable. The website is easy to navigate, the furniture is achingly gorgeous, the reviews provide excellent testimonials and the shipping is an absolute dream. When so many companies try to dupe their customers with poor quality merchandise, it is a pleasure to find that Article really IS the genuine article. I will be happy to buy from them again in the future. ""

"Love my new sofabed! Excellent quality, delivered and assembled professionally in my loft. I totally recommend!"

"We have 2 stools, a coffee table, and a dresser (the dresser we got second-hand) and we are so impressed with the quality and the design. These are solid pieces of furniture that have a classic, timeless style. So happy to have been able to add them to our home and look forward to adding more in the future."