"I purchased a replacement mainboard for a Toshiba laptop from them, refurbished and promised 100 percent working. The board had clearly been refurbed, with the notorious power jack issue repaired and fixed extremely well. The board went into the laptop and Windows fired up without even noticing a difference. The item was well-packed and shipped quickly. Very good experience overall! Highly recommended."

"they were great to work with the product was as described "

"I had a problem with the first motherboard they sent me and had no problems in getting an RMA. The next motherboard was working properly and was an exact match for the one that I was replacing. I had to call and speak with a tech, and he was informative, friendly and knowledgeable. Ascendtech is a good bet for fulfilling most of my replacement component orders in the future. They were a real pleasure to deal with."

"Purchased a motherboard for my laptop. Arrived within 24 hours and without issue. Thanks for an accurate description and prompt service!"

"Purchased a motherboard from their Ebay store, it shipped promptly, was well packaged, and works properly.

Their description of what they were selling was excellent leaving me little doubt that the Gateway replacement motherboard was the correct one."

"Fast service at a great price. Thanks!"

"I purchased a motherboard from AscendTech and was extremely pleased with the overall experience. I love information and I must say that of all the companies on eBay I have purchased from in recent months AscendTech has the most detailed and informative information sent to its customers in the most timely manner. I was very impressed with how AscendTech made sure the customer knew how to contact them in the event there were questions or an issue with the order. Also, most e-mails or information I have received from eBay sellers have been less than perfect in regards to readability and trying to figure out what exactly they are saying. AscendTechs communication is very clear and concise and this was greatly appreciated. The motherboard was shipped in a timely manner and packaged very well. The box was crushed on one side and even torn open on a seam but because of the care they took to package the item there was no damage at all to the motherboard. It worked exactly as it should have. I am very pleased with this company and look forward to doing business with them again."

"I purchased a dvd burner for my daughters xps on May 25th, received it on the 26th, speed of light shipping, great comms, I would deal with these guys again. Thank You, my daughter is happy again."

"Everything described in AscendTech's auction was 100% accurate. A great price for a great product! The processing/shipping time was surprisingly fast and the video card arrived in perfect condition!"

"Quick friendly pro packaged... thumbs up"

"On 04/25/2011, I placed an online order (Order Number 302797) with AscendTech, a vendor located in Willoughby, Ohio, for a custom computer system. The order included the system price of $820.74 and shipping and handling of $41.18 for a total of $861.92. The order shipped on 05/02/2011 by FedEx, in a single box weighing 18#. The order was received and, upon opening and attempting to power up the system, it began to do a series of beeps. As a computer technician of over 30 years, I have dealt with issues like this before. When I looked up the motherboard’s manufacturer troubleshooting guide, for the 1 long beep and 8 short beeps code, it stated that this indicated a video card problem. I called AscendTech and spoke with “Steve”, who said for me to try to reseat the system memory. When I explained that the motherboard’s manufacturer troubleshooting guide had said that the issue was with the video card, he said it was his “experience that those guides were not reliable and that it was probably a system memory problem”, and that I should reseat the memory and try again. So I opened the system up, per his directive, and reseated the memory, but the system beeped again. While the system was open, I noticed that the video card was not properly fastened at the time AscendTech personnel put the system together. It was neither screwed down at the system rear nor was it properly clipped into the PCI-E slot at the front. (pictures showing this were taken before proceeding). When I properly seated the video card and clipped/screwed it into place, the system would not even power on at this point. No beeps, nothing. So I pulled the card completely out, and tried powering up again, and we were back to the beeps.

When emailed Steve about this, I told him that I suspected that the loose video card, which had not been properly installed by AscendTech personnel, had raked over the motherboard during shipping, and had damaged either the motherboard, the video card or both. I also told him that the power button on the system was sticking, and that the computer case was made of extremely thin metal and had bent at the back support rails, probably due to the video card. Steve emailed back that they would send a RMA for the item and that return shipping was my responsibility! When I complained that, since the damage to the system was not my fault, but AscendTech ‘s, and I did not feel it was right to be charged for return shipping, he said that this was their policy. When I replied several times, even asking his to reconsider and to ask his supervisor, I received an email from “Val” (supervisor) stating that it was “their policy to not refunding shipping.”

I can see this policy as being just and even needed when it comes to manufacturer defects that are beyond the control of AscendTech or return from customers who ordered something wrong, again beyond the control of AscendTech, but this is clearly a case where AscendTech ‘s own people caused the problem.

I sent the system back per the RMA, paying $55.85 to send it with tracking and insurance, per AscendTech ‘s request, on 05/20/2011. Tracking confirmed receipt by AscendTech on 05/26/2011. As of 06/01/2011 my credit card still had not shown a refund to be issued, so I emailed Steve. He wrote back saying the credit was issued on 05/28/2011. On 06/02/2011 the credit, minus shipping, was showing on the cards account, dated 05/31/2011.

Since this whole episode was caused by the failure of AscendTech ‘s personnel to properly assemble the system, which caused the damage and forced the return of the system at my expense, I feel AscendTech should refund both the original shipping of $41.18 and the return shipping of $55.85.

Stayt away from this vendor. They are more concerned with rules than fairness to the customer!"

"Purchased a mainboard. The delivery was super quick and the savings over what I would have spent at Compaq was about 70%. Awesome company to do business with.

North Naples Computers"

"Good seller, fast shipping & good price, will use again in the future"

"Fast service and exactly what I ordered. I've been purchasing from AscendTech for several years now with no complaints. Their prices are excellent too!"

"Got a good price on a HP motherboard. The item was shipped and received VERY quickly! Item was well packaged and fit perfectly!
Customer email support is quick and helpful.
I will buy from again! Thanks!"