"Customer service was excellent, the product was as described unfortunately the size was not right for me. The return process was also very professional and courteous. "
"Great value price, prompt shipping. I hope I won't need to use your service "
"I made a purchase here before and it was good, now this order was brought through customs and I'm literally paying more to collect it than what was paid for it and it was on sale."
"I ordered 2 times for a sunglasses.But after a day they said not in stock "
"Just what I ordered. Fast delivery, great price."
"Item well priced, arrived relatively fast and was as described. No issues."
"A good experience just the delivery took some time but everything else was perfect , thank's you a lot :)"
"Bought a watch for my wife recently. The shipping was super quick and the prices were quite competitive. Would definitely buy again."
"Super fast delivery! Very happy with the product. "
"You'll get a good deal unless you want to return the item. Then ASHFORD will drag their feet and do everything in their power to make your returning experience horrible!!!! And they DO NOT COVER RETURNING UPS SHIPPING. Be cautious!!!! Good luck!"
"I didn’t receive an instruction manual with the watch and when I reached out to Ashford they said they cannot help me and gave me the email to the manufacturer in Italy. I sent to emails to them and no response and I still don’t know how to use this watch. "
"Good specs, very nicely sized and awesome power reserve all for a very decent price"
"Ordered new Timex digital watch and it was dead when it arrived at my home (nothing on display). Returned it for a refund."
"I am now a proud owner of a Swiss-made Hamilton! It has been a goal of mine to find a Swiss-made watch that I liked and could afford. It had to be mechanical or automatic, have a sapphire crystal and fit my aesthetic requirements. This watch does all of that and more.
The dial is very attractive in its simplicity. The subtle texture and recess make it very interesting. I was concerned about how the leather strap would feel, but I needn't have worried, it is perfect. And the signed buckle is gorgeous.
Very happy with this purchase. Oh, and as for time, it is running within a few seconds per day. Can't ask for more than that."
"Every once in a while, I buy different things from Ashford, which distinguishes Ashford from other similar stores, such as the excellent quality, speed of delivery, and excellent communication. I suggest that you definitely try Ashford to buy watches, glasses, and other items."
A rep from Ashford.com, ASHFORD.COM, has responded:
“Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service”