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Product & services pricing
4.32/5
Chance of future purchase:
4.22/5
Shipping & packaging:
4.23/5
Customer service:
3.98/5
Return/Replacement policy:
4.07/5

Verified
2/5

2021-12-03

Rating

"Purchased a product on website, paid for it, then it became unavailable. Website should be updated on these things."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-12-15
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
5/5

2021-12-01

Great experience!

"I’ve bought three items from this company and will continue to do so! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-12-01

"It took me way too many times to get passed the "I am not a robot."


Rep reply posted 2021-12-15
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
3/5

2021-12-01

uhmmm

"I bought 8 watches and i am really disappointed bc the boxes were not gud so i had to take them out and wrap them separate bc ..they were present ..."


Rep reply posted 2021-12-15
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
5/5

2021-11-30

Extremely sa

"Easy way to shop. I will definitely refer a friend."


Verified
5/5

2021-11-29

Good price

"Good price good service h"


Verified
5/5

2021-11-29

Fast shipping and nice items :)

"The are great, fast, and they have an excellent customers service, I recommend them"


Verified
5/5

2021-11-29

First time

"Nice easy menus and very attractive prices. Easy to navigate and pay."


Verified
5/5

2021-11-28

GREAT

"It was so easy and I hope I will get my watch in time and quality as i expectd."


Verified
5/5

2021-11-28

Nice

"Prices are amazing and my Dior collection is coming along nicely!"


Verified
5/5

2021-11-27

Very Smooth

"Placing an order was very smooth"


Verified
3/5

2021-11-27

Nice collections

"Expected delivery date is not mentioned even after placing the order"


Rep reply posted 2021-12-15
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
1/5

2021-11-27

Didn't discount the 12% code

"didn't discounted the code. "


Rep reply posted 2021-12-15
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase. Our Promotional Code is available at the CART on the left hand side prior to CHECKOUT.

Please note, if you chose a Doorbuster or Flash Deal item, coupons cannot apply.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service”


Verified
5/5

2021-11-26

Very good price, fast delivery

"I bought a watch from Ashford a few years ago. Now, I buy the second watch from them. "


Verified
5/5

2021-11-26

amazing

"great shop, low prices..."