"Bob Streeter is a low life lying scum-bag with absolutely no morals. He should be in jail. Just look at the Better Business Bureaus warning. He is definitely going to hell, he was even trying to screw over a church. http://www.cleveland.bbb.org/AlertDetl.asp?ID=51"

"Sold me AMD 1900+ got 1.2 CPU

I'm thinking small claims court.

I think this is where we are, let me know if I've missed anything....we've
traded so many emails it's hard.


CPU: Genuine AMD ATHLON XP 1900+ Processor
Video: Nvidia GeForce2 64 Mb 4X AGP Video Card RAM: 256 Mb,PC-2100,DDR
Memory Case: Mid Tower w/ ATX 400 Watt Power Supply CD-ROM
Drives: 24X10X40 CD-RW Drive, Western Digital 60 GB 7,200 RPM
ATA 100 Hard Drive
Other: Realtek 10/100 LAN, v.90 56k Fax/Data Modem,Aureal 6 Channel 3D PCI
Stereo Sound, 3.5" 1.44 Mb Floppy Drive, Styled Two Button PS-2 Mouse, 104
Key Windows© Enhanced Keyboard, Two USB Ports, 1 Serial Port,1 Parallel
Port. Genuine MONSTER Cooling Fan, three year warranty, Lifetime tech
support,Win XP installed for license & CD w/documentation.
$899.00 (including taxes, shipment with insurance.)


Robert Streeter, BSEE
ASHTABULA DIGITAL

I just received email from Ashtabula with them describing that all the shipping, handling, downtime, and the back an forth sending of the complete system was my fault and none of their own. I wasn't the one who lost it in the mail for 4 weeks and I'm not the one who placed a 1.2Mhz CPU in the machine intstead of the 1.9 that was ordered and see above purchase deal. No Bob Streeter...I think you are at fault. They would not take the machine back after I found out it was not the unit I ordered. "

"My purchase was alright I had some problems. Like my Computer wasn't running as fast as it was supposed to and I was to have Windows 98 installed in which it wasn't. I had to wait a week for them to send Windows 98 to me. I purchased the smoking Machine 1440 with a 12x dvd and os and sb live 5.1 w/ remote. I bought it on September 10 2001. I had it for about a year when the cooling fan went out. So I shipped it back to Ashtabula to fix that and my sound blaster live was not working right. I sent the computer back on August 28 2002 to have these problems repaired. It is now January 15 2003 I have not seen my computer since the 28 of August 2002. Ashtabula has been giving me the run around on where it is and what is wrong with it. I don't understand how they can build a computer in two weeks but it takes them five months or more (I don't know because I have not yet recived my computer back yet!!!) to repair one!!! Every time I call they have some other excuse why it's is taking so long to get my computer back to me. The first time I called to just check to see how it was going was in the middle of September they said they had two tech supports so they were not sure which one the computer was at, they would look into it and get back to me. I waited for about two weeks, had not heard from any one so I called back. This is now the first of October, They said the had miss placed it but they had found it and it was going into the shop the next day. I waited again for about another two weeks called them back the end of October to see what was going on with my computer. They said that they had just got it off the bench and where going to send it off right away. I waited another two weeks now it's the middle of November, still have not seen my computer. I call back to see what is going on they said give it a couple of more days it should be there. So I wait another week NOTHING. I call back to see where the computer is, They say well it's being sent back to use because it was damaged in shipping. They tell me it will be back at there shop in a day or two to call them back then and they will know more about it. It's now the first of December they say the got the computer there and the cpu got damaged in the shipping. Thier going to send for that part and fix it and send it off. I called to see how the computer was going right berfore Christmas, They said we are sending out today you should get it in about a week or two due to the Hoidays. I waited until the 6 of January still no computer!!! I call and know the computer was sent back to them again he said he was sure why but he wanted to look at it again to make sure there is nothing wrong and then he would send it out to me. I called around the 10 of January to see what is going on. They gave me a comfirmation number to track the computer. I have been checking the number there is no such package!!!! Today is the 15 of January still NO COMPUTER!!!!!!"

"You be the judge. I purchased 2 computers from this company. One was an AMD 1800+ (top of the line at the time) and the other a AMD 1400 generic.

The sales rep seemed extremely knowledgeable on the phone, positive and very helpful. The 1800+ was a primo machine with mostly name brand components and a upgraded MB. The 1400 was a "special."

One arrived two weeks after the other. The first machine to arrive, the 1800+, did not had a 52x cd-drive rather than a Pioneer DVD as ordered, nor did it have a mouse or a modem, as advertised. When I called they sent a DvD player overnight... but it was the wrong DVD. When I realized it had no modem, they sent another overnight, but what arrived would not seem to work with WinXP and had no software/drivers. They eventually sent a Pioneer DvD after my next phone call. The salesman I worked with (vp of the company) apologized, saying that they had just set up a new assembly plant in another state and communication and quality not as good as he had hoped.

The second machine arrived TWO WEEKS after the first. The assemblers at the new plant seemed to have overlooked it on the sales invoice.

It arrived without an operating system. I had ordered and paid for WinXP. They sent it along when I called (overnight), but I had to work through the install. While not difficult, I had never done it before.

Since arrival, the 1400 has been back to their service twice for system failures and the 1800+ has suffered memory failure and system failure. Each time I send these in at my expense it takes them over 2 weeks to return them. Both machines are currently "in the shop" and have not returned as of this date (one 3 weeks one 2 weeks).

Unacceptable. Absolutely unacceptable to have lost these machines for all this down time at this point in their lifetime.

When I spoke to the technician he said, "you seem to be very unlucky."

UPDATE: This review was initiated on 8/08/02. It is now 9:00AM 8/26/02. The 1400 arrived 8/14/02. The Tech people found the memory was bad. They replaced it with the one Dimm from the 1800+ that was working. The 1800+ has not arrived as of this date. I spoke, once again to the vp. He first chastised me slightly for not calling him rather than talking with the tech people. He said he would get right on the problem (around 8/14/02). He said he would get back to me right away on an eta for the 1800+. I called him last Friday (8/23/02) during regular business hours. They have instituted an automated system. I left a message. I have not received a reply. My 1800+ has been gone now for well over a 5 weeks.

Update#2
It is now September 4th, 2002. After three calls (leaving messages) with no response, I decided to try the service department again. I reached them directly. I was told they were still waiting for "a part." The part they are waiting for is 2 memory modules... a computer retailer who must wait weeks for standard P266 DDR memory???? Somehow, I find that hard to believe. I will return to update this regularly until this is resolved. You be the judge.

Update #3 It is now September 18, 2002. I have emailed every person in the company and have received no responses. I have left an additional 3 phone messages and have received no responses. My next actions will be through 3rd parties I suppose. Ashtabula Digital holds my property and have not serviced it as warranted. 53 days and counting.

Well today is September 28th. These guys have had my computer for 61 days. No further comment is necessary to help you make a judgement on dealing with them. I have now involved my credit card company and hope for some resolution.
"