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Ashton Digital

3 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-11-06

"I received the Ashton Digital Passport 2068 as a Christmas gift last year and have only had problems when a virus infected the bios. That is the point I am at now, and Ashton Digital seems to have abandoned it's website and no phone, email, nor address is available to contact them, and I desperately need the bios and bios install utility to overwrite the boot sector virus.
Bad business to leave consumers in the learch.
My sytem still has 1 month left on it's warranty too, and I know that the virus thing isn't covered by warranty, but I can install the bios if one were avail.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-09-22

"I bought a Passport 2100 Laptop Computer in October 2003. Three months later the screen started going bad. Now the screen is dead. It has a one-year waranty, unfortunately it is impossible to contact Ashton Digital. I have left numerous emails and have called of fifty times. The company answering machine says they are expanding to a larger facility. The same message has been playing over 8 months now. They have no support and don't honor warranties. This is a bad company. Let the buyer beware."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy

Verified
1/5

2004-02-18

"Bought Passport 2100 thru Tigerdirect,sent $100 rebate form to Ashtodigital on 9/29/03, it is now 2/18/2004.
Despite numerous emails still no rebate.
I have filed complaints with FTC,FL and CA Attorney Generals, and the BBB
Do not do business with them!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
N/A
Web site reliability
N/A