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Product & services pricing
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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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5/5

2003-07-12

"Great company really nice service. Also, phone support is GREAT. They did change my order from UPS ground to priority, but, it turned out to be better for me (and they even said this), because it came a lot faster than UPS ground. (ive had many shipments from the east coast come with ground, and its taken a little over a week, this came in 3 days!)

Will definetly buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-29

"I've purchased from AA many a time over the years; this time it was a pair of Sein. HD 600's. Very good service over the phone and the internet. Rarely the best price, but you can buy here w/ certainty."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use