ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-01-09

Fantastic shopping!

"After spending some browsing all the amazing rugs, I finally found the perfect rug.
Checkout process easy and delivery was quick. Very happy with my purchase.
"


Verified
5/5

2024-01-08

Yellow rug

"The rug is exactly what I wanted.
It looks good quality
N such a nice yellow
"


Verified
5/5

2024-01-03

Great site

"Great to deal with, easy to use app"


Verified
5/5

2024-01-03

Excellent customer process and service.

"Easy to navigate website, simple process to pay. Great communication
And delighted with my new rug. Excellent delivery driver.
"


Verified
5/5

2024-01-03

Easy shopping!

"The AU Rugs website is well set up so that the shopper can see the rug in the designated area of your own home. I was able to try out a number of rugs of different designs and sizes to see what worked best. It was reassuring to purchase an item feeling confident that it would work in the space."


Verified
5/5

2024-01-02

Quick delivery and excellent range

"Effortless ordering process "


Verified
5/5

2024-01-02

Excellent seevice

"I made a size mistake and it was easily rectified"


Verified
5/5

2023-12-31

Great to deal with Customer service

"I ordered the incorrect size for a floor rug and advised AURugs immediately and they arranged a refund without any problems and I had the refund within 2 days.

Excellent people to deal with.

I have ordered a carpet runner today also.
"


Verified
5/5

2023-12-28

Nice rugs, fast Shipping

"I've now bought two rugs from them, my first is still in good condition after four years. I like that each design can be bought in a large range of sizes, and the shipping is quite fast for overseas."


Verified
4/5

2023-12-23

Very fast delivery

"The RugsAu website was easy to navigate, with heaps of photos. The checkout process was quick and easy too. My rug arrived within a few days, which was surprising at such a busy time of year. The only downside was that the colours weren't exactly as expected. But it is still OK."


Verified
5/5

2023-12-20

Very fast to ship!

"Ordered on a Saturday and it was dispatched the next day. Very impressive fast shipping of product. "


Verified
5/5

2023-12-19

Large range - good prices - swift delivery

"I keep forgetting AU rugs is an overseas company but their deliver is faster than many locally based franchises. The have a huge range and good prices, plus they keep you up to date on when things are being delivered.
"


Verified
5/5

2023-12-17

Impressed

"Excellent customer service "


Verified
5/5

2023-12-13

OMG, GORGEOUS RUG

"We have bought a few rug from AuRugs and have been more than satisfied with the quality and service. But this machine washable rug is next level cool, it look just as great as the other rugs but the bonus is, it will be easier to keep clean an fresh especially for families with fur babies and kid.
"


Verified
5/5

2023-12-12

Downunder Purchase

"When you live on the Gold Coast Queensland in Australia and order a rug from the other side of the world, you wonder if the images and description of what you plan to purchase are genuine and accurate. We purchased a "Finsbury Rug" which was 9ftx12ft with a 1/2" pile. The rug was delivered free of charge by FedEx and arrived perfectly wrapped and in excellent condition. We were delighted with our purchase and it looks just great on our floor. Based on our purchase experience with AUrugs we believe we got great value for money and a quality product. Free delivery was a bonus for us."