" I purchased a Rolex from Authentic Watch and it was a nightmare first off I agreed to purchase a certain watch and date range and the watch was to be new.
The CSR explained that the scrambled serial numbers was of a various range and that was what I was to receive and that wasn't what I got totally misled and the watch I received was much older and the were deceptive in there actions.
I spent $14250.00, when i figured out what they had done they apologized for the error and promised to replace it as it was sent back a week later I got and email, they tried to say the watch was scratched and they then tried to extort 3250.00 out of me to get the correct watch to correct there mistake, the reason I know there intentions was intentional is when they agreed to replace the watch it was going to take 3 to 4 weeks to obtain one. They offered me 200.00 to keep the watch which I never received. They never had the watch I agreed to purchase from the beginning. This company is deceptive and I would not for any reason buy a thing from them, BUYERS BEWARE!!
"

"Legit site with over 20 years experience online. These guys have all 100% reviews all over the web. They used to have all 5 star reviews until about 6 months ago after they apparently stopped paying resellerratings. As a result, resellerratings no longer verifies whether ratings come from actual customers(vs competing companies). "

"I wanted to see what was up with this seller cause they have a lot of nice watches. they were receiving all 5's until six months and the reviews tanked. is is the same store? I want to see if this review makes it. 1 star only"

"I bought my dream watch for way less than I ever thought possible. I ordered online, and received it the next day. What really made me confident was that they called me as part of their fraud prevention to verify the order, making me secure in knowing that they take extra steps to prevent anything going wrong. Staff was very friendly and the watch was brand new and perfect. I’ll definitely be back!!!"

"I was so worried about buying something this expensive online. I called them before ordering and someone actually answered the phone right away. He helped me with all of my questions and I ordered a Baume & Mercier watch. They were very friendly and very helpful. The watch came the next day and was brand new. I couldn't be happier. I highly recommend this company."

"They are just terrible!
They are just terrible and they robbed me!
They are just terrible and thieves!! Never buy from them! Here is my experience.. I ordered a Longines Conquest watch from authentic watches that falsely claims it delivers overnight and for one whole month the watch was lost from their side without any information about its location or non arrival reasons! And after failing to receive the watch it was luckily returned to them .. they said they will refund my money however they deduced 80 dollars without any single reason!! I paid 1995 and only 1915 was refunded!!!!!!
When I reported about the loss of the watch during shipment All their replies to my emails were that they can do nothing about it!!!
Imagine a store that sells precious watches loses them on the way of delivery for a whole month with no clue?!!!!
I asked them to send me my money back .. they didn't as the watch was lost from their side!!

After 30 days they emailed me saying that they found the watch .. and that it is being shipped back to them to reship it to me within few days! Again this did not happen and I had to wait for another week
But guess what!!
After all of this they shipped it to a wrong address then it was shipped back to fedex office .. I wasnt in town so I couldn’t go on the next day .. I went after 5 days of shipping date to find that the package was delivered back to the vendor!!!!!!
And when I asked why?!! As they wrote in the email their working hours all week long!! They Mentioned nothing about shipping back to the vendor!! Fedex answered saying that they shipped it back because Authentic watches gave them a wrong address in the beginning!!
The black comedy is that when I called them they weren’t even apologetic about what happened!! They never apologized!! They wanted to convince me that this is totally normal!!
And after all this hassle they refunded 1915 dollars instead of 1995!!!
So if this is their normal never buy from them .. how can anyone trust the authenticity or status of their watches? And warning warning warning they don’t sell the watch with the original brand warranty! No it is authentic watches warranty!! Imagine this incompetent noncredible place giving u a guarantee for a precious watch!!!
Dont shop from there! You will regret it"

"These people were a total disappointment! They did not price match 2 vendors I provided and Susan stated they price match based on “value”. BS after BS. I paid for my watch online through Amazon pay on their website then they refuse to send the watch because they require bank wires for amounts greater than $10,000. They do not want to pay American Express fees. Therefore there misrepresenting the price of the product. Customer service is of no concern to them. I will not do business with these people ever again"

"My wife purchased a Montblanc watch from them as a wedding gift and we received a faulty product. I wore it only once, the night of my wedding, after which we discovered the product was defective. They will not refund my money or give me a replacement, they simply say they will "try to repair the product." In addition, I spoke to Montblanc and they have informed me that AuthenticWatches.com is NOT an authorized seller of their products and they will be investigating them in their fraud department.

I have been trying to resolve this issue for months and will likely have to file a fraud claim with the District Attorney, stay away!"

"i wish i had done my homework on this company before i made a purchase ......."

"This company will do anything to make money off of you. The return process is a nightmare and they will hit you with with some sort of additional fee no matter what. I do moving and logistics for a living and sent back a watch in perfect condition that was packed perfectly. They sent me pictures of some faded duplicate and claimed it was scratched and kept $240 of my money. These people are everything that is wrong with the world and I pity every person who works there. I am disgusted by this company."

"I was a bit skeptical at first because of all the thousands of mixed reviews online. After looking through them I realized almost all of the negative reviews are from after service which isn't really a clear evaluation of this company and what they are selling. I somewhat don't blame the company for not repairing damaged watches which customers seem to believe should be covered.
I received my watch brand new and authentic and I'm very happy with my purchase. "

"Everything was exactly as expected. My watch arrived the very next day exactly as advertised. Thanks!"

"This is what I would expect from a website. A smooth transaction and a watch at a wonderful price. I.E. I did not pay retail! LOL
"

"Had a great experience making a watch purchase with this website."

"Thank you for the great savings on my beautiful watch. I like 2 things, watches, and savings. I got them both!
"