"Found this spot free water filter with you guys for real cheap and I am excited"
"Great service and products. I like the informative videos. Thank you"
"Prices are always solid and products are worth the money "
"Been buying from auto geek for years !! there great very helpful !!!!!"
"For a company that constantly talks about how good their customer service is I can tell you from my first experience trying to get an issue resolved that they may believe their own hype but I sure don't.
I purchased a Rupes LHR 75E Deluxe Kit with extra-long cord (Their HD Option) and it arrived while I was out of town for work.
I only ended up using it once since I received it and noticed I didn't receive the one with the longer cord (which I had ordered). When I called AutoGeek Customer Service I was told It's not possible to return it for the correct one with the longer cord (which I had ordered) and there was no way to get the long cord installed and I could just get a $40 credit for the cord.
The whole reason I purchased the item from AutoGeek is because they sold the Rupes Polishers with the extra long cord (so I didn't need an extension cord).
Be very care when trying to return the item as they will give you an RMA# without any problem but when you read the fine print (which comes with your RMA#) you will see that if there is any mark on the original box they will charge you a 20% restocking fee along with an additional charge for the original shipping (if you received discounted or free shipping) against any credit you may have.
Buyer beware you have been warned.
I have been using GRIOT's polishers for over 10 years and can tell you hands down GRIOT's Customer Service blows Autogeek out of the park. I had a GRIOT's polisher go bad after a couple of years and GRIOT's replaced it on the spot no questions asked.
All I wanted from AutoGeek was to get the original long cord I had ordered and they weren't even willing to help me. I was willing to pay to ship it back.
I'm not sure where they're getting their definition of Customer Service but I can tell you I'm looking for a better vendor to purchase any future RUPES polishers.
I only picked 1 Star because no stars wasn't an option.
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"Very good over all. I will probably be back again to shop for more products when needed"
"Your site works the way I'd like it to work."
"Black fire products were recommended to me by my body shop, since using the product a few of my club members began to use it. Everyone is more than happy with the results."
"I don't have the safety settings on my browser too aggressive, they're on the default recommended settings. Yet I found that when using Google Chrome the cart and checkout process frequently got hung up and I had to reload to get a response. I ended up using IE, so please excuse me while I go take a shower now ..."
"Great! Always good products."
"Using the product from Autogeek has taken my detailing business to the next level. I have noticed a big difference in the quality of my work. It enabled me to offer more types of services and more satisfied customers. "
"I'll admit, it's tough to find things on Autogeek's website sometimes.
And, being a frugal shopper, the prices can be tough to swallow.
But these are trifling issues in light of:
Their vast selection of auto detailing product and tools...
The excellent articles in their knowledge base...
Their friendly and helpful customer service...
What are you waiting for?
"
"The search engine easily found the products I was looking for. The descriptions was clear. Easy to move to cart and buy. Shipping was reasonable. Web site was extremely fast compared to other sites."
"First purchase here. Bought the 3.0 combo because of Labor Day sale. Looking forward to see how well these products work."
"Got the products I was looking for at the best price AND got a 20% holiday discount. Almost paid for my expedited shipping."