"THIS WAS AN AWESOME EXPERIENCE. GREAT PRICES AND FAST SHIPPING."
"I purchase many item's for my small business. I ordered a DCD940KX Dewalt drill set. They sent me a DCD991P2 instead. Nobody asked if it was OK to substitute the drill for another drill. So I called the customer service line. I received no return call, so I sent an email about the mix up. This is what they said: "I apologize it looks like the original is now discontinued, I can send a UPS tag or offer $50 off if you would like to keep this one"
My response and the rest of the story. I called the phone number on the packing list to check to see if the part number I ordered has been discontinued. That phone number is to Stanley Black & Decker in
California. I was told that the item I ordered is in stock there, and they also gave me
a list of other business I could order the part from at my request. SO... Auto Tool World not only sent what ever they wanted to fill my order without checking with me, I believe flat out lied about availability, and were to lazy to fix the problem. No I have shipped back the item to the place they requested, they have had it for two days and no refund yet. Buyers Beware."
"Part fits perfectly..Jeff in Customer Service responded promptly to my email requests'"
"Original Manufacture Parts , Good Cost , Fast Shipping"
"Would be 5 stars if they answered the phone."
"Item as described works great very happy "
"My product came fast. I appreciate being able to track my package as well as having everything I needed in one convenient kit. The price was the cheapest on the net but there were no corners cut with quality. Well order again. Thanks!"
"What a great experience. Product was on time and they had excellent customer service!"
"I ordered this after waiting for 3 weeks from another company to send (which we just ended up sending so we canceled our order) your company sent it out and we got it in no time at all. Well definitely order from you all again. "
"Easy ordering and fast shipping."
"I ordered a replacement mandrel for a tool that I needed to repair. I quickly found the part on the website and easily placed my order. I received my order fast, and was the exact part as described. I would definitely recommend to anyone."
"This scraper worked very good removing the stuck on flooring we were replacing. Little smaller than I expected, but worked well."
"I bought a replacement gear train for my Makita 18 volt drill. The parts were OEM so they fit perfectly. The install wasn't too bad, about 15 minutes. The hardest part was getting the chuck off the shaft. Watched a Youtube video a couple of times and now I have a new drill for $20! Price from Auto Tool World was the lowest I could find. Shipping was quick. The packaging was good."
"Search the web & got the best price including the shipping from Auto Tool"
"The tool works great & arrived earlier then promised. I would order from Auto Tool World again."