"We ordered parts for our trucks at our shooting range ranch location. We have a hard time finding the parts we need but their website has the parts and at a lower price than we had been paying from our past supplier. We will order again."
"Took my money didn't get order ,no tracking number, no phone call"
"Never sent the product I ordered. Never could get a tracking number after several requests. Don't risk it with this company."
"We needed to replace two battery testers but could not find the same ones we had from OTC. We contacted Auto Tool and they were able to find out that our model had changed but the specs were the same. We got 2. Work just like the old ones!"
"I was nervous to go with this company for some of the bad reviews BUT I am soooo happy I did! The customer service was amazing and can't beat the price. In my experience the professionalism and friendly customer service made my buying experience enjoyable. I would recommend them to ANY of my friends! "
"My 2nd time using auto tool. I'm a GC. Prices are important to me. They have the best prices. "
"Just your typical garbage here, lie cheat steal but somehow get away with it like every crummy business out there. I swear 10% of the service industry actually delivers. These people are of course part of the 90% of crap that's out there. Bought a gm specific tool that there website shows "in stock" and the same website says "orders placed before 2pm ship same day". Both lies. Ordered it on the 16th got email saying I'll get the tracking number never did emailed 3 times to finally get a tracking number that doesn't work. Oh and told that they didn't stock like their bs website says they do. Real nice waiting for a part like this that had my service truck down for a repair for 3 days now. And no sign of when it will actually be here. "
"We got an Astro spray gun. We are a small shop and don't order often. We found them through a search because it was the lowest price. Got in a few days and the gun works great. "
"We buy a lot of of auto parts, especially OTC items. Found their website, checked them out online. I saw a few bad reviews here that worried me, but I have ordered a few times and have had no problems. Quick response and we get our parts within a week. "
"I ordered a Victor cutting / brazing torch set and waited for shipping confermation that never came, after 2 days I called their 800 number and left messages with no reply. After I emailed they responded that the manufacturer discontinued that model but the new model was only $190 more, so it went from $299.75 + $28.95 shipping to $489.95 + $28.95 shipping but as a courtesy they would sell me the new model for only $459.95 + $28.95 shipping so only $160 more than the one I ordered. I requested a refund which they did and I bought the "discontinued" model for $359 + Free shipping from CPO . They tried to bait and switch me and I'll never again purchase anything from Auto Tool World. They are a horrible retailer."
"took my money but never sent the items i ordered. never contacted me about canceled order. could not look up order status on website. had to send e-mail asking for my money back."
"I came upon Auto Tool World by way of a Google search when looking for a particular product. They had it (i thought) at what was a better price than other stores. I ordered it only to find I had ordered the wrong item. I contacted them and got a quick response, indicating that they did not cary the exact item I had intended to order, BUT, they could get it from their distributor and would have it shipped directly at no additional cost to me. They did exactly that. What more could one ask. GREAT customer service!!! "
"Liars and awful business. Needed three related tools ASAP, so I contacted autotoolworld, told them I needed them quick, and they confirmed twice that the items were in stock and ready to ship. So I order and four business days later (six total days) send an email asking if the items have shipped. The only reply I got was an order cancellation notice.
They tell you items are in stock just to get your money!!!!!! Even when they know you need a tool quickly, they lie to you.
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"This is my go to place, they ship your order within minutes, they give you tracking very fast. They respond to emails within minutes also. I highly recommend these guys! "
"After reading some negative reviews, I was worried about buying from this company. However, I have nothing to complain about. The items were right, the prices were good, the shipping time was reasonable. I would buy from Auto Tool World again. "