Product & services pricing
4.29/5
Chance of future purchase:
4.55/5
Shipping & packaging:
4.32/5
Customer service:
4.78/5
Return/Replacement policy:
4.86/5

5/5

2022-07-25

Like

"Liked the website. Liked the vast product list. Good site for tools and hardware shopping."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-07-21

Good Shipping

"Packed well. Arrived on time. Got tracking alerts. Thank You"

Pricing of products and services
Likelihood of customers making future purchases
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5/5

2022-07-18

Fast Shipping

"Great Quality parts and like the title says easy fast shipping"


5/5

2022-07-14

Recommended

"I had searched for a Kent Moore Tool everywhere without success. Found it at autotoolworld.com. They have an extensive product catalog with great prices. Love it."

Pricing of products and services
Likelihood of customers making future purchases
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5/5

2022-05-24

Smooth transaction

"Everything arrived as ordered in a timely manner."

Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

1/5

2022-05-11

Customer service is non-existent

"They sent the wrong part. I've been calling for 3 days with no luck. I emailed them and an outsourced cs rep said he'd look into it. 3 days later and no response. "

Pricing of products and services
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5/5

2022-05-10

Awesome selection

"Looks like every tool available in the market from various brands is on this site. Love the selection and the resulting choices. "

Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

1/5

2022-05-09

SOLD A WRENCH THAT WAS IN STOCK, BUT ACTUALLY WASN’T

"Website indicated a specialty wrench I needed was in stock and ready to shipped. My Cc was charged immediately, but not shipment of the tool. When I inquired, was told ATW was waiting on shipment from the manufacturer. (Sunex) Sunex has been out of this particular wrench for some time, and didn’t anticipate it been available for another 8 weeks. I requested a refund, and ATW said it would process same….But the misleading advertising is the trouble, and the selling of an item that has been out of inventory at the manufacturer for some time, is troubling."


5/5

2022-05-05

Great

"Great. Like the product line up. Like the prices. Great shopping experience. Will shop gain"

Pricing of products and services
Likelihood of customers making future purchases
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5/5

2022-04-28

Excellent

"Loved the experience. Shipped and delivered perfectly on time. I am a happy customer"

Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

5/5

2022-04-26

Happy

"Very Nice site. Lots of product choices from multiple brands. This site is my destination for all future purchses of tools and hardware. "

Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-04-15

Great Pricing

"Very happy with the excellent pricing this site offers. Compared it with some other sites and prices on this site are the lowest."


5/5

2022-04-13

Recommended

"I highly recommend this site for its vast choice and prices. I also liked the fast and prompt shipping."

Pricing of products and services
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Product Returns/Refunds/Exchanges

1/5

2022-03-25

No response

"Ordered Item # 9610-0111RK in early March and I can't get them to give me an update by email or phone!!!"

Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2022-03-22

Satisfied so I ordered again

"The order processed quickly and arrived quickly. This is the second time I ordered because the price was better than any other on the internet."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges