"We saw a few negative reviews, but mostly positive ones, didn’t know what to think. They were the only place we could find the jack stand we needed so we took the chance. Very happy. Good customer service. Shipped quick. Item is as described. "
"I needed a specific tool for a specific job when I stripped a nut trying to replace my alternator. They were the only place that had what I needed. It came well packaged and exactly what I ordered. My only complaint would be they were a little slow posting shipping information so that my package was halfway here by the time I could track it. It still arrived in a normal amount of time."
"After over a month, still no tool. They wrote they were checking the status, then shipping first thing next week, but nothing. It's true - the address is just a big house. I asked about coming to their store to pick up the item since it would be faster, but they never responded. (Because this is not a real store! Just someone selling stuff out of their house.) They also have another store listed at this same house address. "
"We needed a jack to match our other one and they had it and nobody else did. Shipping was not free but the price was so good that it was still much cheaper than we got the other one for last year."
"Had an order over a month old. Was never able to track because Autotoolworld was unable to provide tracking. Then, after a month, I decide to cancel the order and miraculously, the order is showing up next Tuesday. Oh, and they say I can't cancel my order. Well, they are gone from our AVL. Super unreliable. Buyer beware."
"Great quality tool and fast shipping. Very pleased"
"I paid $13 for a plastic electric trigger and $10 for shipping. I requested the tracking number 4 days straight. 7 days later I get a separate email that a shipping label was just created at the end of the business day. So it still doesn't get shipped until Monday, 10 days after I ordered. BS!! I told them to cancel everything and refund my full amount."
"Ordered a nailer and they charged the card right away. 3 1/2 weeks later still didn't receive nailer. Business address is a private residence in Columbus Ohio. Do Not order from here!!"
"great service and large selection"
"Ordered a paint gun and they charged the card right away. Then they lied and said 4 times they shipped it. Finally said they would overnight it and refund $40 for the trouble. But of course they shipped it ground and did not refund any money. I don't know how they are still in business."
"I am very happy to buy something without having to go through Amazon. My order was fast, undamaged and exactly what I ordered. I am a satisfied customer."
"Tool was as describedArrived on time"
"Just as described and fast shipping. Thanks again "
"I was in the middle of a dashboard restoration & ran out of urethane filler. Auto Tool World sent what I needed at a lower price and much more quickly than my normal vendor. Auto Tool World will be my "new normal"."
"Ordered a tool since it was priced right. Recieved it damaged. Emailed and got prompted response. Its been 12 days since I emailed about it damaged and get a generic answer everytime. I have to email to get an answer as opposed to customer service being prompt with a response. I question ordering here again. "