"This was 1 of 2 orders that had to be returned because it was the wrong radio. The order process had all of the controls in place to be accurate, including manually inputting the unit #; however, twice the wrong radio was shipped despite assurance it would be the right one. Also, one of them was in poor condition but had a clean rating. I wouldn't have installed it if it were the right one."
"great price and fast shipping! The replacement mirror came with all needed hardware and was in excellent condition."
"excellent product and service"
"Very satisfied, I needed a part no one else had, Automotix not only had it but when there were problems (my fault) with delivery they kept in touch every step of the way to ensure I received my order.
It was exactly what I needed and I was able to get my vehicle back on the road.
Going forward if I ever need a replacement part again Automotix is my first choice. Thank you all who handled my order and were able to get me what I needed when no one else could and outstanding customer service in keeping in touch and finding solutions to delivery issues (again my fault) You have no idea how much headache you saved me. THANK YOU ALL!!! :-)
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"The product was just as described, came very quickly, and was priced better than my local partsyard."
"fast shipping,part was in new condition..thanks"
"My item was in good condition, it was the correct part that I ordered, it was well packaged and it came to me quickly. I had to make a return due to my own mistake and they made it easy. Would definitely use them again."
"If there was a score of 0, that is the level of satisfaction I had when dealing with your business. I was sent the wrong part, no big deal, but all attempts I have made to contact the business have been met with utter exasperation and irritation due to lack of caring and customer care. I have been placed on hold literally by the clock for 1 hour. I finally had to hang up. I have emailed and called 6 different times and only once did I ever speak with a person, and even then she was incredibly rude and unhelpful. I will never use Automotix again! I will also never recommend Automotix to any of my frinds or family. Total lack of leadership and oversight led to poor customer satisfaction, a complete failure of this process."
"There was a mix up over a part. I ordered a part for the passenger side, but the drivers side was shipped. I contacted them and they quickly corrected the problem and shipped out the correct part. A little frustrating finding this out half way through the repair, but they made it right with no questions. Thanks"
"You guys were OK but the shipping company sucked. It took way to long to get the motor and I had to pay storage at the repair center"
"As described, fast shipping. High quality part. Perfect!"
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"We had a problem with the engine once it was installed - had a knock - called and they sent out an "adjuster" who claimed to not hear a knock and also claimed that the tech didn't either which is not true - I sent two managers to listen to the engine with the tech and has obvious knock - called and they want to send adjuster again - I've been operating dealerships for over 35 years never had this type of situation - what they think I want to pull the motor and install another at my expense? No - I need the vehicle fixed so once they get done dicking us around and send me another engine we will install it at our expense - waste of time for no reason"
"There initially was a problem receiving my order and UPS said there was no such tracking number as the one that was provided to me. I contacted Iana in Customer Service, she resolved the problem and I received my purchase."
"Thank for your fast delivery haven't yet put them in my car but I believe that everything will be ok again thanks for fast delivery. ."