"AUTOTOYS is the best place to purchaseany audio equipment. The service was outstanding. Parts arrived in 2days. Will order all my parts here from now on. Keep up the good work."
"I am pleased with the price and fast delivery of the item I ordered. I had been pricing the Rand McNally trucker GPS and Autotoys had a very good description and customer reviews. This is a Christmas present for my son and I know he will be very pleased with the item."
"Ordered a car radio and it arrived in two days. Excellent price, selection, service and quality. ******"
"I am completely satisfied with my experience in dealing with your company. My back up system was easy to install because the instruction manual was easy to understand. The product itself works really well (it's a second one that I've bought).
I was pleasantly surprised to find out that the shipping was free.....I live in Hawaii and I usually have to pay an exorbitant amount of money to have things shipped to me.
Receiving it so quickly was another plus. "
"The seller had a hard to find item. I received it broken (fragile plastic), but they quickly shipped out another one. They were very responsive, and courteous. I would do business with them again."
"order shipped on time, device works perfectly"
"Product was well priced and shipped quickly. "
"Very quick responses to email on what products to select. Offer to help and reminder about tech assistance. Delivery was very fast. Referenced video to watch to understand the installation process."
"Good experience! Lots of real product information and advice. The company provides a range of choices for iPod adapters and sufficient information to make an informed choice."
"I have received exactly the GPS I asked.
The shippig was OK but I have been very desapointed to pay 54$ of Brokerage fee for this GPS. I have received a Power venter at the same time. It was coming from California. I paid over 500$ for it and was 22 pounds of weight, much bigger in size than the GPS and I paid only 10$ of Brokerage fee. I tought I had made a good deal when I bought it, but I have had to pay taxes too then it costed me a little more that the price I would have paid in Quebec"
"I love the mp3 adapter I got from Autotoys. Not only was it on sale, it was delivered a couple days earlier than expected. It took less than an hour for me to install it and it works great. Just plug in the mp3 player to the cable that was provided and instantly have access to hundreds of tunes. Great product, great service. I couldn't be happier and will certainly order from autotoys again."
"Service was amazingly fast - especially during the holidays. Easy to navigate website made purchasing simple."
"Best prices I found anywhere on most times. Fast delivery. I will absolutely use them again!!!!"
"AWFUL! Twice they asked if they could substitute items/parts in our order. Twice we told them NO, we would wait for the items we ordered to come off back order. After waiting three weeks, they simply ignored our requests and instructions and shipped our order with substituted items anyway. Therefore, our counsel has told us that their attempts at "restocking fees" and such are not valid. After multiple emails stating they were going to substitute items, they then stated they never said that and tried to mince words saying they never said they were going to ship what we actually wanted and ordered. When we asked for the specifics of what they wanted to substitute they refused to answer with any details of specificity. Once they said they shipped our order anyway, we asked if they had shipped the item numbers we ordered. They responded with more flim//flam and stated they didn't use those item numbers and said we should "look at your original order", which, by the way, DID state the items we ordered, including the OEM brand name without the OEM part numbers. Horrible, folks who write nasty email responses once they've charged your credit card and who truly act like the stereotypical nasty city folk from whence they came. We highly advise you to stay away! Worth it to pay a little more and avoid the frustration and disappointment!
Autotoys provides no phone #, therefore, you must contact only via email. They stated they are waiting on the expansion Bluetooth kit from grom due to a backorder on the kit which allows you to have AUX, IPOD and Bluetooth all at the same time. They said if we could not wait, they would fill the order with the REGULAR kit and put an IPOD to aux adapter in the box instead.
We replied that we would wait, as we wanted the exact items we ordered or we could just go directly yo Grom Audio and order them there.
We highly suggest using a search engine such as Google with the company name (Autotoys.com and/or Sound Connections in Fort Lee, NJ) for other peoples' experiences and reviews.
Also see the Better Business Bureau at:
http://www.bbb.org/new-jersey/business-reviews/general-merchandise-retail/autotoyscom-in-fort-lee-nj-26002269
We wish we could put the entire email thread here for you to see but that is a violation of this site's policy.
Wishing all the very best to you and yours."
"These guys make it too easy. The help and follow through that was demonstrated with my purchase and installation was second to none. Rich even gave me his personal phone number if I had any questions during the install."