"I was not satisfied with its function. They had promised a 30 day money back guarantee. I sent the refund form. they promised to contact me.. still nothing...."

"I purchased two software from this company and sent all documents for rebates. but this company never sent your rebate to you"

"I am getting the runaround concerning a simple $20 gift card. I have checked my rebate status and it states that they did not receive all of the information. I did not receive a card or an email telling me what they are missing. I emailed them once and did not get a reply. I emailed 2 weeks later and they tell me to fax or mail the box top. I tried to fax it to the number they gave me and it is a number that is no longer in service. So I emailed them again and they tell me that they are having problems with the fax line and gives me another line to fax to. Guess What? That number is no longer in service. To date I have not received this rebate. "

"I bought a piece of this company's software at Fry's Electronics. Tried to install it and was asked for a license key. No key was included in the package. This company is completely bogus- do not buy anything from them or the My Software company!"

"On 12/27/08 I purchased Nitro PDF Professional from Fry's Electronics which came with a $60 rebate. I submitted all the information required to Avanquest USA on 12/28/08. After 10 weeks and no rebate check, I contacted Avanquest and was told that the rebate was not received. Fortunately, I had copies and FAXed the information. I received an e-mail message that the rebate submission was received. On 3/25/09 I received an e-mail indicating that the rebate was approved and I would receive a check in 8 weeks. On 4/21/09 I received the same message that the rebate was approved and I would receive a check in 8 weeks. I feel the company will not send the rebate."