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Axis Systems

2 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-03-21

"I was very surprised to find this web site and I am thinking I found it way too late but I would like to make a comment any way. First things first, I regret buying this computer from Axis. From day one I have had nothing but problems with my system. They replaced more components because their technical support was impossible to reach. I wasted more hours on hold then I did raising my 2 daughters! My computer is very sick and has been for quite some time. I will be taking it to a PC doctor very soon. AXIS, I wish you nothing but a lot of very bad viruses. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2002-09-08

"Axis Systems went under and Integrity offered to pick up their warranty service at a 'discount' to the users. Axis ripped me off by replacing my DVD drive that went dead with an older slower model days before they stopped doing business. Integrity's 'discount' was 20% HIGHER (not including the shipping!) than I could get a replacement drive locally. They have no interest in providing Axis customers with warranty service, they just want an easy method of selling parts to people with no means of getting Axis to provide support."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use