"I have ordered several products from BBQ Guys
Fast shipping and great customer service
Will definitely continue to do business with them until they prove me wrong but I really don’t see that as an issue
Not many companies do business like this anymore
Great job!!"
"I live less than 100 miles from BBQ Guys, but still. I ordered some charcoal and charcoal starters, a very small order dollar-wise, and it was at my door in less than 24 hours. AT MY DOOR! I have an expensive item ordered with another website, not BBQ related, that still hasn't shipped 48 hours later "
"Timely delivery of order. Excellent customer service experience in resolving a faulty component from a vendor."
"There must be a direct connection between New Orleans and Kansas City. I decided to order a replacement fire grate Friday night after cooking a couple steaks for my wife and myself on the Smokey Joe.
It arrived Monday morning at 10 am!
Then I decided I should also buy a cooking grate. I ordered it Monday afternoon and it was here by 10 am Wednesday.
On top of having exactly what I needed, every interaction with their customer service people has been top notch!
After these two orders I am a fan!"
"Moved to a condo and needed to get best electric Grill - Weber Pulse 2000. Weber did not have any and did not know when they would get again. Lowes did not have any and didn't know when they would get again. Home Depot did not have any and did not know when they would get again.....
Guess who had them ! BBQ GUYS !!!
Not only did they have them - they did not price gouge.... and they delivered in three days shorter than they said. Not only great service but EXCEEDED ANY EXPECTATIONS I HAD !!!! THANKS BBQ GUYS !!!"
"I'm always pleased with BBQGuys every time I need replacement parts or a new grill or smoker. Great selection and advice, fast shipping, and tracking info. Highly recommended."
"Great easy buy and quick shipping to Florida "
"We’re new to smoking meats on our new Primo. Choosing the right product for temperature control quickly became overwhelming so we called for help. I should have written her name down because I’ve forgotten it, but she was very friendly and knowledgeable about what would work for us. Then we ordered and received it days before she said it would be here. Definitely will choose BBQGuys again and we’ve already recommended them to friends. "
"Great selection of BBQ pits and accessories. Super fast shipping! ✌️"
"Prompt Order Acknowledgment, fast shipping, competitive pricing, complete inventory. 100% satisfied."
"I found BBQ Guys through another company and was a little hesitant about ordering, but I felt reassured by their service and professionalism after several conversations with Cust Svc and receiving the beautiful and thorough outdoor kitchen design. I was very happy and impressed with the fast shipping and delivery of my kitchen island frame kit with grill appliances and storage in the midst of the 2020 pandemic. Customer service is always responsive, friendly and helpful answering questions, honoring prices, resolving issues and even going the extra step to follow up to ensure satisfaction. I love their website which has comprehensive resources from A-Z on everything needed for outdoor living and entertaining, from How-To guides on selecting accessories and furniture to recipes and seasonings; all at competitive prices. Since the initial order I have placed several orders all of which were shipped and delivered as quickly as the first one. I will continue to shop and recommend BBQ Guys because they're a One Stop Shop with a large variety of in stock products, fast free shipping, great prices with excellent and consistent customer service. "
"Bbqguys have a very competitive price and a well built online shopping experience. The process was pretty straightforward to buy everything I needed. Also, even with the supply chain issues across the globe, they were able to deliver it on time as promised. "
"I've never purchased a grill before, I've always gotten the friend's old grill or the parent's old grill. I wanted to put on the big boy pants, but I had no idea where to start. I tried narrowing things down a bit on the website, but the chat feature really helped me figure out what I did (and didn't!) need. Extremely happy with my purchase. Thank you!"
"Great service, had my order asap."
"I was very please with their website and the entire process. The website design was good, finding things was easy, delivery was prompt and the product was just as I expected it to be. Good job BBQGuys!!!"