"The gang at BBQGuys sent me a sample pack of their chicken rub, we tried it and immediately ordered a jar of it, and another 2 jars of their pork and beef rubs. Can't wait to drop a brisket in the PitBoss smoker they sold me for Christmas!! "
"Within a month of us moving into our newly constructed house, we noticed the lid rusting on this ice bin. BBQ guys sent a replacement to our builder who came out with it a couple months later to replace. They installed the new lid and come to find out, it was warped right out of the box. As in, when the lid is closed there’s a gap about an inch thick where hot air can enter.Now, BBQ guys and Blaze Warranty are refusing to try a third time to give me an actual lid that looks like it should, new and not warped or rusty. They said the time has expired on replacing the lid and that I caused the lid to be warped with excessive heat, well guess what....I never even used the warped lid because it wouldn’t close properly. I put the rusty one back on. Maybe they should make a product worthy of the price because I paid $800 for mine, not the sale price of $599. They told me I could purchase another lid if I wanted, why would I want to do that when both the lids I’ve been sent are defective?!? Ridiculous."
"It was easy to locate and identify the cover needed for our outdoor grill. Ordering was simple. Product arrived quickly and in perfect shape."
"Ordered a 26" Weber Kettle grill (everyone else was out of stock - including Weber) and received in 4 days. Process was easy and received a delivery status report on my order everyday."
"Ordered in October for Christmas present. Smoker put unboxed on December 27 and was damaged. BBQGuys won’t do anything because it’s outside the 30 day window for returns. Spent $500+ for a damaged smoker. "
"Really good company to do business with. They are quick to pick up the phone and help answer questions. I worked with three different people for three different orders, and everyone was helpful and kind. It's obvious there is focus on corporate culture that translates into quality customer service. "
"I purchased a pizza grill for my husband for Christmas. The transaction literally took a few minutes because the site was so user friendly and the prices were on point. I will definitely be back!"
"Everything was first rate from start to finish - great quality; true value; fast shipping; and wonderful customer service!"
"Extremely fast delivery. Grill came in and 3 days."
"I ordered from the website it was quick, easy and they completed my order within a week. Very nice web interface. Good descriptions and pictures of the merchandise. Nicely done!"
"Quick shipping and great customer communication. Will order again! "
"Awesome experience in ordering quality outdoor products. Highly recommend to any one who is looking for a durable outdoor products"
"I ordered this for my husband and it arrived quickly and worked exactly as stated on the website. He is very happy with the product. We will definitely order from the barbecue guys again "
"CAST IRON GRILL was exactly as advertized and was well packed. "
"When two people have been married thirty years, we've already bought each other everything we want or need (other than a 3-carat diamond -- still waiting). Getting a nice cooking pot suited both of us."