"I have been considering purchasing a grill for a couple of years and have been doing lots of research. In this world of impersonal, uncaring "customer service," it was gratifying when I called BBQ Guys a couple years ago to ask general questions to speak with a very knowledgable and helpful person. As a result, I didn't consider making my purchase anywhere else. I actually purchased a grill manufactured by BBQ Guys under the name Victory. Because of my early experience with them, I had confidence that it would be a quality product and I was not disappointed. It is heavy-weight and just has the feel of quality. The difference in quality between this product which was made in Louisiana rather than China is astounding. I have mostly assembled the grill but have to wait for someone to help me lift the top part into place so have not fired it up. Can't wait. Another thing that stood out to me is the overall quality of products offered by this company; you don't see cheap, inferior products. So, by all means, purchase with confidence from a company that still seems to adhere to old fashioned values of quality and service. They deserve to be rewarded for their standards."
"Easy ordering experience, fast delivery. Very satisfied."
"When installing our outdoor tv, we needed a different mounting system then our other tv’s. It came in just a few days and worked perfect. "
"Called in and had help completing my order. They are the best in the business for a reason."
"Asked what I needed, got a response in 12 hours and it fits perfect - these guys are amazing!"
"Four days from order to delivery. Add to that an outstanding sale price and I could not be happier. "
"I ordered my grill from the BBQGuys.com because they had the best deal on the Napoleon Rogue 425 Gas Grill. I could not find this grill locally, so it had to be ordered. The warranty on this grill is what caused me to choose this grill. I was concerned that it took so long to be delivered, however, once it got here by the shipping company that BBQGuys chose, it was worth the wait and I was very happy. The delivery guy was very personable and helpful. If this grill had been put on any of the normal shipping companies it would have been destroyed. I'm so pleased with all aspects of the experience. If you are skeptical - don't be - you won't regret it."
"I found what I was looking for when I visited their site. I had ordered the same Grill from the Blue store but after 6 weeks and no Grill I went elsewhere so that's the reason for finding this these guys. It was very easy to order from them and see that I could have the grill delivered within a few days in which I think it was here like 3 or 4 days and the shipping box was undamaged. I was looking for a new grill after 19 years of using my old Jenn-Aire Grill that more than lasted but ti was time for a change and I found the Napoleon PRESTIGE® 500 RSIB with Infrared Side and Rear Burners. Got it in Black because they were out of the gray but hey the Black looks nice. Overall buying and shipping was very easy and I have been back to buy some other grilling items and see going back next year to purchase other thing they sell. So if you are looking for a New Grill the BBQGuys are there to help, oh I had a question and sent it and the same day I received a reply so there on their game.
Thanks, BBQGuys for a pain free purchase that out did other sellers. Good job!
Regards
Bent1"
"The order went like clockwork. It was placed, it shipped immediately, it arrived as expected, well packaged and just as ordered."
"Fast delivery
Product as described
Top notch quality"
"These Guys got it figured out and will help with your needs! Great tips and ideas with products!"
"I ordered a stand for my Weber Q200. BBQ Guys had the best price with free shipping. The service agent I called to confirm my "older" Q200 would fit the stand for a Q2000 was very friendly and told me it would fit. If for any unlikely reason it didn't, she assured me a return would be trouble free. It fit like a glove. "
"The Italian Ceramic grill heat tamers came fast and were as described. The 2 units were added to the 1 unit I already had installed. They tend to even out the heat across the 32" grill."
"Pretty easy order... replacement grates for my Broil King. By comparing measurements to a few Weber grills, I realized I could order a set of Grill Grates brand replacements for my Broil King Regal. Just had to pop out a few screws for them to fit nicely into place. Not many things go smooth these days, so it was a relief.
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"Spent a fortune on a supposed outdoor beverage fridge only to find out their recommended fridge was not outdoor. Now want me do the warranty work. "