"Great customer service. I wanted to order wheels for a 1946 Chevy dually but the wheel I picked were being discontinued by the manufacturer and could not find a matching pair of the same color from front and rear. After searching for three days with other venders, I came back to BB Wheels. Ian and I finally came to the conclusion that I only had to power coat the wheel to the same color Ian saved me a ton of cash with this idea. Thanks Ian."
"At BB Wheels the customer always comes last. Buyer beware… if THEY mess up your order, THEY will make it your problem. Purchased 4 wheels on March 2nd. 4 wheels showed up March 9th. Shipping time frame not great and not terrible. Started opening the boxes and the 2nd box I open I immediately know there is about to be an issue. This box is completely beat up and looks like it’s been taped shut multiple times. Sure enough I open the box and it’s not the right wheel. The protective liners and cardboard aren’t in there and what is in the box is just jammed into the sides. I give BB wheels a ring to let them know that there is an issue and that I need to have a new wheel shipped. The lady proceeds to tell me that I need to print out a shipping label and get this wheel to UPS before they can ship me a new wheel. WHAT? I have not made a mistake… why do I need to run around to remedy YOUR PROBLEM? The correct answer is “sorry! We will get a new wheel out on expedited shipping right away!” Not at all. They couldn’t care less. I asked the lady to just send a return label for all of them to have them picked up and that I’d go buy the wheels else where and she told me that I’d have to pay a restocking fee and the return shipping on the 3 correct wheels. So she ended up setting up a pickup with UPS and ensures me that as soon as the wheel was picked up that they would get a new wheel out to me. The Wheels was picked up March 10th at 2:30pm my time. This would have been 1:30 their time. Do you think this wheel was shipped out right away to fix THEIR PROBLEM? No of course not the wheel order was finally put in Monday night though I was assured that the second they saw the wheel was in the shippers possession, that they would send the new wheel. Here i sit 2 weeks later and tomorrow I might finally get the correct 4th wheel. I don’t have much faith but hopefully for my sake it’s correct and I can move on from this disaster of a purchase. Mind blowing how a company can just care so little and not the slightest bit of customer service anywhere in sight. You live and you learn. I will never do business with them again and will ensure that anyone I come across does the same. Hopefully the owner reads this and so many of the other reviews people have left dealing with the same issue. The list on BBB of stories like this are a mile long. Guess I’ll have to start paying more attention to the reviews people leave on the company and not just the items purchased. STOP PUTTING THE PEOPLE WHO PAY YOUR MORTGAGE LAST!"
"I’ve been shopping for new tires the last two weeks. You can imagine that I’ve seen almost all the price ranges for the tires I wanted. BB had THE BEST prices nationwide. I checked and shopped other retailers and no one came close to the price I got here. To top it off, I received my tires in 4 days! I thought that was incredible! Thank you for a great experience BB O will definitely be back!"
"3-11-23
Excellent and fast service, ordered some Hercules ST H-901 235/85/16 trailer tires. They shipped and arrived fast. Ordered late Wed showed up Friday, came direct from ATD SLC to me in SC NV. They were mfg in Jan 2023 so not old stock, I would buy from these guys again. Only thing that got my attention was they want you to pay a $16.79 guarantied delivery fee. If you read the fine print and don't pay the guarantee delivery fee the ownership is passed to you after they are loaded on the carrier. So short story if they don't get delivered it's your problem. $17 is cheap insurance for a piece of mind for a $1k+ purchase."
"BB Wheels is 100% legit with business and customer service! The process was easy and have a great selection of products. My wheel package was shipped next day with FedEx. That was super faster than what I was expecting! If you are financing, the process is also easy and affordable payments to upgrade your ride! I was extremely impressed with the quickness and expectations that were far surpassed. I will likely buy from them again. Bravo BB Wheels! Cheers!"
"I want to give Noah 5 stars for making sure I received my order in a timely manner. He went above and beyond! "
"Got a great price on my tires and fast shipping!"
"From shopping to delivered product, BB was awesome. I will be ordering again from BB. Fast shipping, competitive pricing, awesome products. Who could ask for more. Thank you."
"Thank God for BB Wheels
I pulled the trigger on these sweet Hurcules TSI tires
No 1 sells these in my area
They showed up 3 days sooner then I was told no extra money and I live on the boarder by Canada middle of no where MT lol
The price was half as much as anyone eles and they look and work amazing I will never go anywhere eles thank you guys for what you do. You make tires affordable again!!
Go America!!!!
Get Some!!!!"
"Ordered a set of tires and recieved them in less than 24 hours, I didn’t even pay for next day shipping or anything. Delivery on Steroids haha, I love it."
"Great price and fast friendly service "
"Noah helped me find the perfect tires and even went above and beyond to bring them in $25 under budget. The financing from start to finish was ridiculously easy. Thank you for the fast friendly and 110% professional service"
"Baught a set of wheels that stated bronze with a picture of bronze wheel when received the wheel is a champagne gold color contacted customer service they said color can very compared to picture on site and refused to refund money what a horrible way to treat a customer sell them one product and send them something different I would give them 0 stars but 1 is the least . For a small family owned business once they have your payment they could care less should have read the horror stories on better business bureau first . Right under $1300 for the wheels seems unfair."
"I found the rims online. I called to verify that the rims would fit. The phone was immediately answered by a helpful male. I received my order within a week of ordering it and this was during the holiday rush. I would definitely recommend this retailer. "
"Finding the tires was super easy, the pricing was the best I could find on the internet and that was before the coupon code I found on the site."