"Pleasant conversation with tech who helped with Internet order, and prompt receipt of order"

"I recently placed a parts order online with BMW Motorcycles of Chattanooga. I always shop prices. The order was at a fair price,accurate and complete. Thanks. Dennis- Smyrna"

"Have been very pleased with web ordering and with all interactions with David. My orders have been accurate, and shipping has generally gone as expected. When problems/confusions have occurred (as they always will), David has avoided being defensive and worked to immediately and satisfactorily resolve problems. This is in stark contrast with my local dealer, with whom I will no longer do business after being sold several wrong parts and an oil seal that was too old to be effective, only to have the parts clerk claim that the errors were my fault (I acted on information from him!). Competence and integrity are all too rare these days, and David/Pandora have them both."

"A month or so ago, I visited Pandora Motorsports (BMW Motorcycles of Chattanooga) for an 18,000 mile service, just to see what they were like. They are about three hours' ride from me, but I figured it was worth the trip.

Coming away satisfied, I thought that I'd try their "farkles department" as well, when I wanted to add a couple of rear-view mirrors to my R1200RT. I like to support "local" firms whenever I can, especially when they carry out their business in a customer-aware manner.

I did research online to see what prices were available for the mirrors I wanted and these guys were right in the ballpark and had the parts available. It took them three business days to ship (I ordered on a holiday weekend, of course!!) and the parts were here three days later, again over a weekend. Delivery was within their stated parameters for handling orders.

BMW parts are not inexpensive, but that's what you get for choosing that quality of machine, I guess! Goes with the territory. All aspects of my dealings with BMW Motorcycles of Chattanooga were great and I shall be heading their way again when I need either service or parts for my bike. This is a good company who actively support the people who are their business base. Deal with them with confidence."

"The salesman was very knowledgeable about my BMW and saved me a bunch of heartache by guiding me to the right parts purchase decision."

"I've tried a number of dealers to get parts for my bikes with service ranging from OK to downright bad. I stumbled on Chattanooga's site when looking for some parts for an ageing R100GS/PD. I made two orders on separate days and they eMailed me that they were combining the orders for ease of shipping and refunding my account for the difference.

Even though I live in California, Chattanooga will get all of my online business from now on. Great service coupled with honesty! Can't beat that in todays world."

"Excellent customer communication, extremely fast dispatch. Very good shipping fee. This is my one BMW motorbike parts shop I always return."