"Seems to be really difficult to find a complete selection of BMW hardware online. BMW Northwest had everything I needed at a very reasonable price and didn't gouge me on shipping. "
"Ordered a windshield washer nozzle, simple plastic piece that goes in the rear spoiler of my X3. They pack it in an flatpack envelope, a fragile plastic nozzle. Came delivered broken in two pieces.
Sent an e-mail a few minutes from delivery with photos and a request for a new nozzle to be shipped out. No response for days. Left a voicemail, no response. Called a different parts department line, spoke with someone and was told I'd get a follow up within the hour. No follow up call. Call back multiple times, and the line keeps going to voicemail.
All over a freakin' $15 plastic windshield washer nozzle. Why would you ship this 90-degree angle looking plastic piece in a flatpack envelope and expect it to not get damaged in transit?
Worst experience I've ever had from an online purchase and from an actual dealership. Absolutely insane."
"Thank yall the company that had what I needed. "
"my first order got canceled , vin not matching you guys information
cant get a hold of any one on phone "
"Hard time to enter payment metod."
"10/10 good prices no need to look else where"
"wouldnt take my desired credit card"
"Great pricing and shipping costs, easy website to order from. I'll Be Back!!!
"
"Transaction didn't go smoothly. I don't know or understand why my money was refunded to me? So BMW doesn't like money now? If I didn't call to inquire I would have believed everything was Ok. If you're not going to give me a nice discount on a future purchase do not contact me."
"Easy to order cant wait to put them on my car . "
"Good site, but haven’t figured out a way to save my cart, which sometimes take me weeks to fill out."
"I tried to find parts on a few different BMW OEM parts sites and the navigation was horrible. This site was great. "
"Great website and easy to navigate to find parts."
"Not only was the pricing great, but they also charged very little to ship it."
"Found the wheel locks I needed for my Alpina B7. BMW Northwest's website was user friendly and the checkout was smooth. "