"Great as always BSW, and as ever the cookies are appreciated! Shipping is fast, fair prices, what more can a guy ask for?"
"Incredibly fast processing and shipping. Product at a fantastic price and arrived exactly as expected. Support was quick and helpful in answering a question about a product. Would highly recommend and use again."
"Great work by BSW as usual!"
"Product delivered on time and as expected. BSW is my go-to store for audio and broadcast-related equipment. Their prices are generally as good or better than their competitors, and they have both a deep and wide selection of products."
"Easy to use site, very fast shipping!"
"very good price, very fast delivery. I will buy from here again."
"Item arrived as described in the catalog. Fast shipping and well packaged too!
The headphones sound great! I am so stoked to have landed a quality product at such a low price!!
Plus, the piece of candy was a nice touch... even though my wife snatched it away from me.
Thank you, BSW!"
"I ordered a $25 replacement part from BSW that I needed quickly for the start of a project. The quality of the received part was as expected, and the BSW order processing service was as good as I had expected.
However, the shipping terms and conditions were simply OUTRAGEOUS. The lowest cost available BSW shipping option found me paying $12.49 for delivery of an 0.85 ounce(!) purchase from Ohio to California! That process took five days; for this EXORBITANT sum I did not even receive “expedited shipping.” And the bungled shipment required the needless squandering of natural resources; this small envelope of parts was shipped in a huge cardboard container with much useless interior packing material.
With just a modicum of intelligence on the part of BSW, the 0.85 ounce small parts envelope could have been put within a standard business letter envelope and shipped across the country by US Mail for $0.50. And I probably would have received the parts in two days rather than five!
Given this blunder, I certainly hope that BSW would improve its future shipping options, especially for small, low-value purchases. I also would hope that BSW will offer me a partial refund of the INCREDIBLE shipping charges in this matter. Without some action on BSW’s part, my future BSW purchases are now doubtful. At this overall cost level, I can easily afford to shop locally.
UPDATE: BSW has caught their error and has provided a refund as requested. They also indicated that BSW will review their shipping policies. All of my qualms about their policy have been satisfied, and I will now continue to buy from BSW. "
"I have heard great things about BSW. The pricing was great but I seem to have hit numerous bumps in the road with customer service."
"Always like the competative pricing and equipment lines I find at BSW!"
"Shipping was on time and the products were are described."
"very easy to work with....all of our broadcast equipment has been ordered from BSW. Would recommend them...."
"BSW has long been my "go to" source for broadcast equipment here at KING-FM. The sales staff knows their products and delivery is always as promised.
Mike Brooks
Operations Director
KING-FM "
"Always fast with quotes and shipping. Great customer service."
"bsw is an excellent company! first off, if you cant find what you need from them chances are you forgot to put your glasses on! second, their prices are not only competitive, but a lot of the time cheaper than any where else online. they keep in contact with you through the whole delivery process with emails and if you have a question call em up! and guess what, the phone rings and a real person answers during their business hours. you don't deal with a recording AT ALL! you don't have to press one for customer service or 2 to review your order etc. i will definitely deal with them again and look forward to doing so in the future.....p.s. the candy bars are good too! thank you bsw, kevin"