"So I actually ordered in 2003. I returned $50 worth of items later, after having contacted Jessica. She said my refund was on its way.
I never received it. No check, no CC refund. Nothing.
After two months of email back and forth she just stopped returning my emails and phone calls.
Very disappointing. Not a large amount, but its the principle.
I have told everyone I know to never order from this company."
"On 1-26-05 I ordered 2 boppy slip covers from this company online. Several weeks later I finally received them only to find that one was a completely different one that what I ordered and the other looked used. I immediately emailed the company as there was no phone # on the website and was told I would be sent a return label. I waited a few weeks and received no label. I returned the items anyways as these were gifts and I wanted my credit soon. To date I have received no money, no checks or no credit to my cc. This company owes me about $40. I paid to have the wrong items shipped initially, I paid to ship them back to the company and I paid for 2 boppy slip covers that I dont have in my possession! I am thoroughly disappointed with this company. Attached is the correspondence back and forth with the company. I have deleted my last name, phone # and address from the emails as I dont want this information shared with the public. As you can see there were several attempts made to obtain my credits and they all ended up unsuccessful.
YOU MUST START AT THE BOTTOM TO READ THE INTITIAL EMAIL AND THEN MOVE UP:
Janine,
I will mail you the $ if that's ok. I can add interest charges as well.
Jessica - Mama to *3* boys and a GIRL due in MAY!, and owner of Babies Under Wraps - Everything you need to wrap your baby in love... naturally!
http://www.BabiesUnderWraps.com
----- Original Message -----
From: Janine
To: Info at Babies Under Wraps
Sent: Monday, April 11, 2005 9:11 AM
Subject: Re: My order
Hi Jessica,
Thank you for responding and for wanting to make things right. I appreciate your honesty. $40 was the cost of original purchase, shipping and then my cost to send back, so that should cut it. Could you credit it back to my credit card? If not, you can mail the check to my home at XXXXXXXX
Thank you Jessica
janine
----- Original Message -----
From: Info at Babies Under Wraps
To: Janine
Sent: Sunday, April 10, 2005 12:23 PM
Subject: Re: My order
Janine,
I've been struggling in these last few months, I'm sorry. I have had one personal crisis after another. I will send out a check to you if that suits you, does $40 cover it?
I'm truly sorry!
Jessica - Mama to *3* boys and a GIRL due in MAY!, and owner of Babies Under Wraps - Everything you need to wrap your baby in love... naturally!
http://www.BabiesUnderWraps.com
----- Original Message -----
From: Janine
To: Info at Babies Under Wraps
Sent: Saturday, April 09, 2005 9:54 AM
Subject: My order
Jessica-
I am so disappointed that you have not credited me for the items I shipped back to you. When I purchased the slip covers on your website, I was excited to see the items you had to offer and planned on sending some friends your way. Not only did I pay to have the wrong items shipped to me but I paid extra to have them shipped back to you. You have taken $40 from me and I have nothing for it. Please contact me as soon as possible to arrange for a credit and email me back a response.
janine
----- Original Message -----
From: Janine
To: Info at Babies Under Wraps
Sent: Wednesday, March 23, 2005 7:17 PM
Subject: Fw: My order
I still haven't received a credit on my credit card. It has been over a month since I shipped these back to you. Please advise.
Janine
----- Original Message -----
From: Janine
To: Info at Babies Under Wraps
Sent: Tuesday, March 01, 2005 9:25 PM
Subject: My order
Jessica,
I returned the boppy slipcovers to you on Friday the 18th. I still havent received a credit for them on my credit card. Can you let me know when that will occur? Thank you.
Janine
----- Original Message -----
From: Janine
To: Info at Babies Under Wraps
Sent: Friday, February 18, 2005 2:54 PM
Subject: Re: My order
Hi Jessica-
I never received the label and these were a gift. I had to purchase something else for her since I didnt have them in enough time. I will be sending both of them back right away. Please refund my credit card.
Thank you,
Janine
Ps. Congrats on a girl in May- you must be so excited!
----- Original Message -----
From: Info at Babies Under Wraps
To: Janine
Sent: Monday, February 14, 2005 4:25 PM
Subject: Re: My order
I'll send out a label for you. :) Sorry about the inconvenience!
Jessica - Mama to *3* boys and a GIRL due in MAY!, and owner of Babies Under Wraps - Everything you need to wrap your baby in love... naturally!
http://www.BabiesUnderWraps.com
----- Original Message -----
From: Janine
To: ****@****
Sent: Sunday, February 13, 2005 6:36 PM
Subject: My order
Hi-
My name is Janine and I placed an order with you about 2 weeks ago. On Friday I received my order and it was incorrect. I ordered the RED XYZ Boppy slipcover and received a completely different one. Can you please send me a return label so I can get this back to you and you can send me the one I ordered. Please advise.
Thanks,
Janine"
"I have ordered a baby stroller 3 month ago. I have never got anything shipped to me.First I have got different excuses and lies. After severall e-mail writing to try to get my money back, I have no respond from the seller now.
I have lost $348 ."