"Please be very careful when doing business with Backdrop Source. Several months ago (July 2021) I ordered one of their Velcro Media Walls. They sent me the incorrect one. I have been trying for months to get the replacement. They have promised me 7 times that it would be delivered on the weekend. They even called me 5 weeks ago and said that I would be receiving it on the weekend. I just sent them this email in hopes of getting my money back:

"I must have my money back. It has been months since I have asked for a replacement with the correct media wall that I ordered. 

You have told me multiple times that I would be getting my product on the weekend and it never came.

Five weeks ago you called me and told me I would get it on the weekend. It never came. 

Why are you treating this customer so disrespectfully? Is this typical or do you have some grudge against me?

Regardless, please refund my money IMMEDIATELY. No more excuses! No more broken promises!!!!!"
_______________________________
I have yet to hear back. Their Online Chat doesn’t work, no one ever answers the phone. No one responds to email.

Joseph Calomeni
JoeSA Photography
"

"So large and a lot of personnel. If you have bought something the product will come in an overhead cart, cool!
"

"Backdropsource is not the cheapest place but they never try to drag you off. They have a good product knowledge and gives the good advice and sells the product according the requirement. "

"User friendly website with great product selection & descriptions with affordable pricing"

"The most unimpeachable vendor I had and will always have the pleasure of dealing with.
Very friendly customer service and the most knowledgeable product consultants one can hope for. "