"On Monday, May 14th, 2018, I reported an insurance claim on my iPhone X at the Verizon store on base at Eglin. It fell on concrete and the entire back is shattered. Mind you, when I first set up my new Verizon account, I pain (in a full amount) for insurance through this company because they offered a good military discount. Had I known at the time that I wouldn’t be able to use my insurance I would have stayed away from this company. That day the customer service associate from this insurance company informed me that I would receive my new phone in the mail within 2-3 business days, but first i had to pay the 150$ dedictable and they would place a 1,000$ (and some change) on hold with my bank account until I sent back my cracked iPhone X. He assured me I would receive it within those days because I explained to him that I was moving across the country the following Monday for a military move. Here it is Saturday, May 19th, and still no phone. I spent the entire day yesterday (THE ENTIRE DAY) on the phone with this company. I got the run-around all day. I was promised a call back, never received it. These “customer service reps” would go ask their supervisor what to do about the situation but every time I asked to speak with a supervisor there wasn’t one there? Ultimately, after about 4 different customer service reps (throughout a 12 hour time span, each a 30 minute phone call and each one telling me “no supervisor is in at this time), I was informed that they did not have a tracking number and could not tell me where this 1,000$ phone was, and that they could not reimburse me the 1,000$ And 150$ to my bank account. I am highly frustrated and disappointed in this company. I do NOT recommend anyone to use them for insurance. "

"I purchased an HP Compaq laptop through the Tiger Direct website. The site offered a 3 year extended warranty for an additional fee of $250.00. The warranty was purchased through a third party called The Bankers Warranty Group. for more information on the them go to http://www.bankerswarrantygroup.com The computer was purchased 12/26/08 and the computer was sent in for repair on 7/11. After having sent in my computer they kept it for over 45 days. I called to see what the delay was and I was told that I would receive my laptop in 5 business days. I received the laptop the very next day. Since the repair took over a month I was forced to purchase a new laptop for my use in the meantime. Due to the fact that I had a new laptop I did not open the old laptop I sent in for repair right away since I had no use for it. I opened the computer finally when I found need for it this weekend only to discover that the issue I sent it in to repair was still there. I called the Bankers Group a little frustrated about the situation seeing as how now the warranty was two weeks expired. after waiting on hold for over two hours I finally got to speak to a Guy named Rick Ladd. He very rudely told me that my warranty was expired and that there was nothing to be done. I tried to explain my situation and again very condescendingly he told me that he apologized for the inconvenience but that nothing could be done.

I then asked to speak to a supervisor to which he responded I am the supervisor. I again tried to explain myself and he proceeded to tell me that there was no one else available to take my call and that all he could offer me was a call back. I then proceeded to tell him that I would make sure to write a bad review about the whole experience with Bankers warranty to which he again repeated his apology mantra and said he couldn't help. I have written emails to everyone and anyone at Bankers Warranty explaining my plight and have yet to receive a courtesy phone call. Not even a call to acknowledge receipt of my emails. I urge anyone who is purchasing electronic equipment online such as desktops or laptops to not EVER purchase their extended warranty through Bankers Warranty Group. Their customer service automated system after keeping me in a loop for over two hours connected me to a supervisor with appalling work etiquette from a company who rather reject a claim over a policy which expired only two weeks ago (even if they failed to make the repairs they were paid for) than make an exception seeing as how they failed in their supposed repairs when the warranty was still active. "