"I ordered 3 banners for various events for my company. We order banners fairly often, so we were looking for other suppliers that could deliver quickly. I ordered an 8'x8' backdrop for already existing 8x8 frames. We receive the banners promptly, but the backdrops do not fit on our stand. We measure and the backdrops are actually 7.5'x7.5' and the material does not stretch so there isn't a way to get them on the stand. The answer from customer service was basically that we needed to buy their stands, then it will make it an 8'x8'. What? No. A unit of measurement is standard, and there was no indicator on the product description that it the actual size would be anything different. The actual size of the banner and frame are 7.5'x7.5'. Their product is being falsely advertised and they will scam you out of your money and their customer satisfaction guarantee is a lie. I will post this review on every website I can find (except theirs, it conveniently leaves out anything negative) so people can know what they are getting into."
"Concerned about and cared for!"
"One of my images was too low of resolution, they fixed it for free. Excellent customer service
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"I’m going to definitely Going to order from this company again "
"Was really impressed with the service I got. My order was delivered on time . I received many compliments on my table runner, the colors were exactly what I wanted. Can't wait to order my banner for next summer.
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"Really nice business cards, even better customer service. So impressed with their helpfulness and thoroughness. I am a won customer!"
"Another quick, easy experience with Banner Buzz!"
"This company is always great to work with. Their products are beautiful, the shipping is quick and their customer service sets the standard. They are always helpful, personable, and very easy to work with. With their exceptional customer serive, I always feel like a valued customer. I highly recommend this company. "
"I ordered a glass cling (I have ordered them before) and normally the product is flawless. This order the print was low resolution, however they offered to make it right by reprinting immediately, or giving me a discount on a future purchase. Great customer service. All of the products I've tried are great, and the prices are fantastic. We will buy from them again!"
“I apologize for the difficulties regarding the price. I am glad you were able to complete the order. Thank you for your feedback. We appreciate your business. ”
"The website design service is user friendly and lots of fun designing. The finished product was a bit more opaque than I wanted but that was my choice. I'll certainly go to this website if I need anything they carry. Arrived well packaged and after a few minutes I got the gist of putting it on my shower window. Very easy after covering my window with the sticky stuff I bought locally...what a pain to remove the glue! This product goes on and removes so easily. No glue not residue. "
"It was everything I was hoping to would be...quick ship "
"Used Banner Buzz to provide imprinted table coverings for an exhibit booth setting. The website was user-friendly in providing instructions for optimal use and for troubleshooting when optimal didn't work. Items were produced extremely quickly and arrived well before the deadline needed. Excellent!"
"Easy use of the website and the order arrived promptly and as expected."
"Great product at a great price. Thanks much!"
"Table Cover custom made for a trade show, good deal, good quality and shipped super fast. "
A rep from Banner Buzz, BannerBuzz1, has responded:
“Hello Heather. We sense your disappointment and truly regret it. Exact hardware specifications vary by manufacturer, so it is always a good idea to check with the supplier first. On our website, we offer graphics & hardware as optional components because many of our customers want to replace their graphic while using hardware purchased from us in the past. You have ordered the graphic and we do mention the fabric size as well as the safe print area in the graphics template provided next to the size selection. With regard to the mentioned size, the rounded off number is indicative and commonly used to denote the general size of a product.”