ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-04-30

Awesome until shipping price!

"IT WOULD BE NICE TO SEE A TOTAL RUNDOWN INCLUDING SHIPPING. YOU BUILD THE ORDER SEE THE PRICING THEN SMACK YOU HIT SUBMIT AND GET SMACKED WITH SHIPPING PRICE LAST"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-29

The best inexpensive mugs around. They actually last too.

"Easy process. Reordering is great too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-04-26

Great price! Simple!

"Price was competitive and process was simple!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-04-25

Great Experience

"Had some questions beyond what was available on the website, and customer service got back to me with a response very quickly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2019-04-25

Too good to be true

"Website did not work very well in Safari browser. Product pricing is great but ink charges and shipping were pricey."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-24

"Cheri in customer service is an angel. Very helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-04-23

Very easy to order

"The ordering process is very quick and easy!"


Verified
5/5

2019-04-23

"It was quick to order custom glass. I am stoked to see how it turns out. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-22

"Order every year. Great product, Great company"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-04-22

"On the previous order, we had some damaged mugs and the company was excellent at replacing them promptly. Thanks so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-22

Excellent Customer Service, Good Product with Permanent Ink

"We ordered over a thousand pub glasses with a 2-color imprint. The imprints are indeed permanent, just like their website guarantee claims. We tried to scratch them off, and also ran through the dishwasher. The logos looked great. There were a few minor issues with some of the glasses, like some cracks and chips, or ink smudges from machinery. After taking sharing photos and an accounting of the glasses, we were credited for the ones that we couldn't use. Throughout the whole process, even at the beginning when I had specific questions, I was assisted by a customer service rep that answered me quickly and explained things clearly. The pricing was very fair, the lead time and shipping were good, too. We would be happy to go with Bargain Mugs again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2019-04-21

First Time Customer

"I am very happy with the selection of products. I wish there was a way to play around with proofs while selecting different options. Instead of having to select from drop down boxes without seeing a sample right then; to then paying and then receiving an emailed proof days later.
The prices were the best I could find, and they have excellent reviews on WeddingWire. I do wish there was an option for pick up (I did not enjoy paying $52 for ground shipping). But overall it was a good experience and I hope they turn out as good as i expect.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service

Verified
5/5

2019-04-21

Great prices, but shipping is a killer

"I am impressed with the price and the fact that the imprint is baked on so that it will not wash off over time. The shipping, however, off sets the cost savings."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-04-21

I got mugged

"Easy to use, reasonable price and confident that products will arrive safely."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2019-04-17

Too difficult

"I was looking to order sample mugs and it was much too difficult. Too much back and forth. I never got around to actually getting the mugs after 3 days of back and forth with customer service on how to order a sample. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases