"No customer service what soever. Nobody answeres the phone. You are stuck. Not worth to save a couple of bucks. Wasting of time.
Started Oct. 11th. Still can get my product corrected."

"I order a battery which never appeared. I tried to contact them with emails and left messages. Never got any response back. Worst service I've ever experienced with any online purchase. I'll never buy from this site and I would recommend others not to buy. You can't trust this site."

"I ordered a laptop adapter from BattPros and was sent a completely different type than I had ordered. I paid to have it shipped back after receiving the RMA number and still after 3 weeks have not heard anything back. I have emailed and called. I've left several messages since I have been unable to contact an actual customer service rep at this point. I'll never buy from them again."

"I purchased a laptop battery for my Dell 700m on 26th of September. The battery was promptly shipped and worked for about 30 days. However, it has since failed to hold a charge and I tried to contact Batt Pros to receive a RMA to return it. I submitted a RMA request on Nov. 4 but did not receive any response. I called customer service on the 9th (twice) but after holding for over 15 minutes they did not pick up the call. I submitted a second RMA request online and have heard nothing. On the 10th I called again, still no answer, so I wrote their help email address. No response.

I am very disappointed with their customer service and from what I've read below (punitsinha, posted 11/7/11) I am not the only person to be disappointed. "

"Top Notch, 100% awesome! The service was very fast, and both batteries fit perfectly and lasted much longer than OEM stuff. I am absolutely thrilled."

"The quality of the product was spot on. I get up to five or more hours of battery life; I am very satisfied with that.

The only complaint would be with the rubber grips that are attached to the bottom of the battery, or possibly with the glue used to attach them. I'm guessing as the battery got hot from use, which it certainly does, the glue became tacky or something. Within a month, all three of the grips had fallen off of the battery and would not stay on.

A minor complaint, but something to think about. Everything else from price to quality and speed of delivery were excellent :)"

"I have bought the battery of the increased capacity for Asus N61JQ-X1 for 58$.

The battery has approached, but the laptop cover doesn't open.
I have lost this money since I live in other country, and to me to return the battery more expensively."

"Great place for PC battery.I will use again .Great price and service"

"The old, but dear, MacBook Pro finally needed a new battery, and Batt Pros came thru with exactly the one I needed, even though the computer was 5 years old, quick shipping, and the ease of finding it and ordering online. Thanks!"

"It was just an order for a battery, so... there is nothing to say!"

"The item was shipped very quickly and it works great!"

"Exactly what we ordered and it arrived on time. This is our second order and the batteries are still working like they should, thanks!"

"The battery I purchased worked better than I expected and gave a longerbattery life than the original battery. It was also delivered very quickly. If I ever need another battery I plan to contact Batt Pros."

"I was very satisfied with my order."

"I had ordered a laptop battery from their website, which I returned back with an RMA (RMA 57372-5003-G Issued for Order #57372 / Web Ref #42098) under their 30 day return policy. Its been a month since I have sent it (the USPS Tracking ID 9101969010383186821392 is showing that it was received on 6th of October). Since then I have tried reaching their
customer care on atleast 15 occasions besides the 3 emails which I have sent during this time period. But there is no response from them.

I had read good reviews about Battpros, but from my personal experience I can say that their Customer service has been pathetic. After receiving the battery I had recommended it to a few people, but I think it was a big mistake.

[EDIT] - Just got an email from Battpros about the refund. Not sure whether I will recommend Battpros or not, but Reseller Ratings is something I am going to recommend to everyone :-)."