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Verified
1/5

2005-01-19

"i BOUGHT THIS NIBBLER FROM BECOOLING ON THE 24TH OF DECEMBER 2004 AFTER I WAITED A WEEK FOR AN EMAIL ABOUT SHIPPING I CONTACTED THEM AND THEY TOLD ME THEY WOULD CHECK IT OUT AND CALL BE THEY DIDN'T SO I CALLED THEM THEY TOOK MY NUMBER AGAIN AND DIDN'T CALL BACK,I CALLED THEM AGAIN AND THEY SAID IT HADN'T SHIPPED AND IT WOULD BE SENT PRIORITY AND THEY WOULD SEND A CONFIRMATION NUMBER THEY DIDN'T.NOW THEY WON'T TAKE MY CALLS THEY DON'T ANSWER EMAILS THE TRANSACTION WAS COMPLETED ON MY END FOR ALMOST A MONTH NO ANSWER FROM THEM YET.I WOULD NEVER DO BUSINESS WITH AGAIN!"

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Variety of brands and products offered
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Delivering products damage free
N/A
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N/A
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N/A
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Overall customer service
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Verified
1/5

2004-04-03

"ordered a radiator and two fans on March 29th. was billed for my purchase immediately, but as of a week later, have not received so much as a "Your order has been processed" email. have received no shipping notification, no contact of ANY sort, short of the automated receipt that came right after submitting the order.

have attempted to contact them, but received voice mail every time, even when calling within their short business hours (1pm-7 pm). have received no responses to my emails or attempts at contact.

once this order is complete (if/when that happens), i will NOT be dealing with them again.

-=-=-

UPDATE: after five days of NO RESPONSE from them from the day they billed me, i emailed them and cancelled the order. after cancelling the order, i discovered that they STILL hadn't begun to process my purchase. a few days later, the money that they had charged to my credit card (as opposed to simply authorizing, which most vendors do) was refunded.

i will NEVER deal with Be Cooling again. too much hassle for products that simply are not worth it.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-09-19

"Ordered 2 Swiftech water blocks, one for Athlon, one for Radeon. The prices were very good and they arrived in 2 days using USPS shipping.

I also contacted them prior to my order via email. They were very helpful and quick to respond.

I will most definitely order from them again. In fact, probably today to order a new pump/resevoir.

I highly recommend Be Cooling for all your liquid cooling needs.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-21

"Ordered a watercooler pump/reservoir. Good price at $70 shipped ground. Was backordered,but when it shipped they upgraded me to 2-day Fedex free. Definitely a good deal"

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5/5

2003-06-04

"Very fast shipping, and competitive prices. Ordered a pair of UnaBlocks, a pair of MaxiJets, and a BlackIce Xtreme 2, all arived within 48 hours of pressing the Order button. Very nice indeed!"

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2/5

2003-05-24

"Purchased a Via Aqua 1300 pump with 1/2 inch barbs installed. I expected the full box with all the adapters and other fittings like I saw on other websites. All I received was the pump in a box full of popcorn. No instruction sheets or invoice copies. "

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Overall quality of the company
Pricing of products and services
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Is trustworthy
N/A
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-03-23

"Ordered 2 packs of 6 metal hose clamps from BeCooling. They cost $8 total but the shipping was $7(!!). When I received the package the box showed the person only paid $3.85 for shipping. I doubt a USPS box and foam peanuts would cost $3. Other than that, the products were fine and were in plastic bags."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-01-29

"I got a Via 1300 Pump from them and it came DOA, the store apologize and promptly sent in a replcament overnight, I got it and is up and running now. This guys are very good too."

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Overall product shipping and delivery process

5/5

2002-11-21

"Great price for water cooling stuff. However, their website is not that easy to use and the next day I tried to go back to check the order status. the CGI error on me and I tried to add some item to the cart, it also error out, which made me believe their site is not that reliable. But then again, it is not the reseller's fault."

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Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

5/5

2002-09-27

"Order now 2 times from be cooling and recieved my cooling systems in a few days Did have a leak in my radator called and they said send it back and go ahead and order a new one online and they will credit my acount as soon as they recieve the old one. now ling down time great COMPANY"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Overall product shipping and delivery process

5/5

2002-07-29

"ordered,
* Black Ice Pro (BIPrime) .......... $ 47.99 x 1 = $ 47.99
* High Output MaxiJet Pump/Tank Combo --
Voltage : 120V
Fittings : 3/8" Chrome Barbs (Maxi1200) .......... $ 59.99 x 1 = $ 59.99
* Tygon 3/8' Tubing (tygon3/8) .......... $ 2.35 x 6 = $ 14.10
* 6pk of Hose Clamps (hose clamps) .......... $ 3.99 x 1 = $ 3.99
* Mounting Kit (mountkit) .......... $ 2.99 x 1 = $ 2.99
* Arctic Silver III (arctic3) .......... $ 7.49 x 1 = $ 7.49
.
going home to check on quality. Shipping was fast, prices are low, 2 thumbs up.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-05-19

"Ordered ViaAqua 100 pump and 1/2->3/8 adapter. Arrived (in Canada) in about a week. No problems.

Good selection on website. Many items not available online elsewhere that I could see (y-connectors for watercooling etc)
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

5/5

2002-03-19

"GREAT ON LINE SERVICE ORDERED ON A FRIDAY GOT IT ON MONDAY NOW THATS FAST! GREAT WATER COOLING PRODUCT WILL BUY FROM AGAIN."

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