"Paid over $300 for products that they never shipped! Company will not cancel my order or refund my money. Terrible customer service! "

"DERM EXCLUSIVE/Beach Body DISHONEST AND MANIPULATING: I ordered this product from a TV advertisement. What I was told on the phone as to the cost and the right to return for a refund WAS NOT at all what they said it would be. I was charged way more than I was told I would be on the phone. Told I had 90 days to return if not satisfied. When I called Beach Body customer service is when I learned i would be charged an ADDITIONAL 110.00 for the product I had already received based on my original "order" and ONLY if they received the product returned within the "window" of time would they refund the original "overcharge" as well as stop the pending future charge. The customer service rep was not concerned with how I was treated. Talked "over" me when telling me he was sorry for the "mis understanding". I assured him there was NO misunderstanding on my part. I wrote down EXACTLY what "Linda" said on the phone the day I placed the order. And the details were CLEAR! I DO NOT RECOMMEND ORDERING FROM BEACH BODY TO ANYONE!! please be warned.... THEY WILL LIE TO YOU."

"Unparalleled customer service! Easy to use website. Fair prices. Quick shipping. Well packaged.

Have contact customer service several times via phone and email. Personalized email response in less than 24 hrs! They've helped me get a refund for some counterfeit workout DVDs that I bought on Ebay.

Also send out a replacement DVD for a scratched DVD immediately.

Joined the Beachbody Club to get a 10% discount. Was able to call customer service and easily cancel the membership and have prorated refund.

Great products! I'm in the best shape of my life! Thank you Beachbody!"

"When my roommate started using beachbody products such as Insanity and Shakeology, I was curious to see how things would turn out, as she was a thin young woman who didn't particularly need to lose weight. What happened however, was amazing. She became incredibly toned with the Insanity workouts and said she had much more energy. She appeared to be more upbeat and healthy.

So, naturally, I had to try the products. I started Insanity and I must say, it was incredibly difficult (maybe a little too hard for me). I started drinking the Shakeology, however (and it's not cheap!) and I am a convert!! It is the BEST tasting drink and it honestly keeps me completely satisfied until lunchtime. My next step is to start the Insanity workouts now that I have more energy and have lost a bit of weight with Shakeology!!!"

"I've ordered a dozen products from Beachbody - I've been on auto-ship for at least a dozen items and I've never been disappointed. The shipping is as fast as it is anywhere, you can blame UPS for slow shipping, the customer service has been excellent, and the products are unmatched."

"I love Beachbody products. The results I get are amazing. I borrowed P90X from a friend and loved it. I decided to order 10 Minute Trainer for my wife for Christmas. I was a little bit late in ordering, I knew I wasn't going to receive it by Christmas when I placed the order on 12/22.
The order confirmation email stated that I would receive an email once the order had been shipped. I never did. The order was placed and paid for on 12/22 and wasn't shipped until 12/28. It's January 10th now and the 5-7 day shipping has well elapsed. I have been in communication with Beachbody via their LiveChat which is very easy to use. The UPS shipping that they used turned it over to USPS once it reached my destination city. Now, it's untrackable. UPS tracking shows it "On route to final destination" as of January 4th.
The problem that I'm having is with Beachbody's unwillingness to come up with a suitable solution. They offered me 50% off of shipping and shipped my order again. That's $5.41 off. They were adamant about not refunding all of the shipping costs. They seemed unfazed by the fact that I will never order from them online again. This has been a huge hassle in which I have had to do all of the work to resolve.
Buyers beware, if you're planning on ordering a Beachbody product from the site, be prepared for a headache. Maybe Tony Horton can release a video that can take care of that too. "

"Terrible customer service. I purchased a set of fitness bands but only received one set of handles. I contacted support and was told that I could purchase a set of handles for $30.00. Why would I want to "purchase" handles that I already paid for but were not shipped with the product!!?? My first and last order with this company."

"The customer service of this company is just a mess. I ordered the normal package, but got a confirmation of the full package.
I called and it was not possible to change the order. The only way I was told was to wait until the package was delivered and then return it.
I was charged the full amount and going through the hassle of return was the only way.
The other story is that they keep spamming you with newsletters for each and every product. You want to cancel the newsletter?
No problem, just click in the newsletter mail the cancel link and you're done. But that doesn't work. They keep refreshing you with every cancellation with new newsletters. The other option to change EMail-Addresses won't work either. It doesn't matter if the new EMail-Address exist or not doesn't matter.
I found out, that if you use a @beachbody.com address, it takes a month or so until they realize they keep sending the newsletter to themselves. But not a permanent Solution.
I think I was successful after calling numerous times to cancel my account at all, add me to the do-not-call-list and do-not-send-list.
Read through there forums; I’m not alone. The customer service sucks and this is the least thing I need. I will look elsewhere. I’m done with them.
Thanks for reading.
"

"I bought Turbo Jam from Beach Body .... I had a good experience with the shipping. I ordered it from their site on Saturday and had it in my hands the following Friday. So that was 5 regular work days, 6 total if you don't count the Saturday. In other words, we got exactly what we ordered in the time they said we'd get it."

"Don't buy direct from this company! You can find their products for the same price or cheaper on Ebay and you'll probably get them faster! They have the slowest processing and shipping times and unless your order is backordered you can't cancel it once it's been placed! If it's a product they've recently shown infomercials on TV for it will probably be backordered which makes the process that much SLOWER! Their "upgrade" to UPS Express doesn't make it that much faster as UPS Express goes through USPS. Their products are great but as I said, don't buy from their website. You could probably buy TurboJam from Japan on Ebay and get it in two days. So don't wait the weeks/months it takes for Beachbody to get your stuff to you!"

"::::::About the Programs::::::
I love beachbody's programs. I ended up buying what I thought I was buying, which is not the case with every company.. depite the hastle to order, high prices and super slow shipping. The workouts get me tired... sweaty.. and burning in the right places ;-)

Due to the crappy customer service, I made a personal effort to buy everything in bulks as to not get autoshipments (which I have read lots about). I don't feel like I've wasted any money in the process. I'm a beachbody junkie. I have Yoga Booty Ballet, Kathy Smith's Project You and Turbo Jam (All of them are SO MUCH fun)-- And I'm waiting for Slim in 6, P90x and Power Half Hour...

::::::About the Price and Shipping::::::
I do find them to be a bit costly in comparison to other programs out there. In addition to overcharging... their shipping costs are off the charts and it's the slowest shipping ever (3 months??) .. In comparison to ordering from other sites where shipping is either Free, or never over $3.00 -- That was quite a bit to chew.

My orders are always getting messed up and it takes forever to fix-- or get the message accross to their customer service... and their trainers are more "SALES" oriented than actual trainers.... In comparison to my textbooks and the advise they give--- I really see them just pushing products.

::::::::About Customer Service::::::::
Their customer service is below average. I feel like I'm talking to someone that doesn't understand anything I'm writing** all the time. They have online chat sessions with customer service reps. I have to reask the same question a million times before getting a responce.. and half the time the reps seem to have no idea what's going on. Ie. I wanted to cancel my autoshippment.. My checkout cart wasnt working and they told me i was doing something wrong rather than-- oh .. the site is down (which is was)... I've never felt so inept on a website. The beachbody website sucks. It is not up to date, you cannot find accurate prices-- You cannot find ALL of the items that they sell online, making the checkout process confusing-- especially when done through one of the reps who have no idea what they're trying to sell you. They seriously read you a scripted responce.. a very general responce. There are also no clips of the tape viewable so you have no idea about your purchase until you get it.

:::::::::The Website::::::::::
The website, as mentioned before, seems to have the minimum amount of information-- even though it's fast. The message boards (in my oppinion) are overwhelming.. Finding what I want to find is difficult. Under each title is a TON of information (not necessairly related to the title) .. It's more like a "group" -- I'm usually looking for the negative reviews on products because they're usually real. Beachbody doesn't post everything-- there is a delay. I'm assuming that's probbaly why there are very few negatives-- I'm not really looking for "Oh my god I lost so much weight" because I do believe you can loose weight working out regularly anyhow (And I hate how they push dieting and supplements). I've never been overweight.. What I'm looking for is "This program is a great workout" .. "This program is an intermediate workout" .. Why it's that level... How is the instructor? A clip might be nice... But I haven't seen any of those. I will say-- for the people I know that are overweight-- They really like the message boards before and after pictures.. Seeing the ones that aren't on the infomercials-- it's really nice.

I really like WOWY. (the free stuff). I don't believe in paying money to use a website.....

:::::::::Overall::::::::::
However--- if another company out there were faster (which doesnt seem to be the case with any infomercial based company) --- I would buy instantly-- and that company would be my preferenced becasue of the better service. Right now, I don't see beachbody as having competition.... I've tried a few other workout programs-- some of them were great, others wer not-- But beachbody has a wide variety.. I really like that. Their workout programs are fun and great for my body. "

"I would not suggest ordering anything from this company if you want it in a timely manner, and /or short on money. It took 4 weeks for my item to get to me and when I called a spoke with a supervisor i was told if I didn't have it by 6/17 I would recieve a credit for half of the purchase price. When the date came and went I had a different supevisor tell me that there company has never and will never refund half the money especially since I did fially get the product. After an additional 5 phone calls I did get a gentlemen tell me he would submit the refund, so a week later I am still waiting."