"Had a bad part tried to get it exchanged but find it impossible to get help. No one ever answers the phone and to get a reply from an email seems impossible. "
"Beatrice Cycles has the best tech information on the CT70 (and chinese clone) In stock hard to find parts inventories // reasonable shipping cost & options // order processing time // Honda Factory Parts & Quality aftermarket parts // Beatrice Cycles has been supplying parts to me since the early 80,s Problems with orders (yes their not perfect) has been resolved with positive results from them // even if I ordered the incorrect part // thank you PETER // Costa Mesa CAf"
"ALWAYS to to Dr Atv for my ST 90 parts"
"Awefull costumer service , no communication and when u complain they pull your order
Will never do business with them again.
Simpleton people"
"Beatrice Cycle neglected to include the most expensive part in my order. When contacted, they said they would fill it, but after 2 months, the part still has not arrived and they are no longer responding to my emails. In my opinion, this is theft. And this is not the first problem I've had with them. "
"I had acceptable service from Beatrice Cycle/DR Atv until this week when their shipping dept failed me horribly, and then the owner failed to apologize or even send a proper personal response.
I ordered an expensive new headlamp, and about eight other fragile glass items, and paid $15.78 shipping on an $83 order. The order arrived quickly, but to my horror the flat rate box was collapsed and damaged, and my fragile glass items had been dumped into the flat rate box without any protective padding! Fortunately they were not broken, but for me this is a red flag about carelessness at Beatrice Cycle/Dr Atv. I emailed them about this issue and received an unprofessional reply simply saying "noted", with no attempt at personal communication, and no writer's name.
Pretty disappointing. As a self-employed business owner myself, I would never treat a client like this! I cannot recommend a business where the shipping dept is negligent regarding the packing of fragile glass items, and apparently the owner or representative is unable or unwilling to communicate in a professional manner with a long-time customer that has spent thousands of dollars on more than a dozen orders.
Something is wrong at Beatrice Cycle/Dr Atv, and I believe it is more than just a dufas in the shipping dept."
"They do seem to care about customer concerns. Responded very quickly to my inquiry and immediately implemented my suggestion. I am satisfied and will not hesitate to do business with them again. It's refreshing to deal with an online business that cares about the customer. "