"I would rate zero if I could. Placed an order and ordered an additional item so that I would qualify for next day delivery. Not only was it not dispatched for several days but my multiple attempts to cancel the order in the days leading up to dispatch were not actioned or responded to in a timely fashion. I had to pay £8 to return the entire order which was no longer needed and customer service representatives Joe and Kodie were short and curt and couldn’t care less when I contacted them for reimbursement for the return postage as a result of their error . I’ll be sticking with Sephora and Look Fantastic from now on. Awful customer service."

"Please never buy from this company. They sell their own brand items, which describes as absolutely amazing items. I bought hair care products, which resulted in hair loss and my be unable to brush my hair. I have emailed advising of the issue, and asking for how can i return it . THE company advised me to stop using product immediately and in next email said they not gonna accept return since the product is open."

"Do not order from this company …never received my package, said delivered and wasn’t..”customer care” take 24 hours to respond to each email…no compassion no compensation..an awful awful company "

"Bad experience , due to I did an order 1VDU-XROK-SAHJ-J an never arrived , I reclaim it on their email and told me that I won’t receive neither my package nor my money due to 30 days has passed and that my package never arrived due to they never put a destinatory. No one contacted me telling me about the issue , and it’s isn’t my fault they didn’t write my name in the package, all my details was correct when I did the order, if they’re employees did wrong it isn’t my fault , it has been 1 and half month now and no money, no package, no response, they are SCAMING PEOPLE ! It’s not good"

"Ordered an item three weeks ago, it never arrived at my given collection point (my local Tesco), two members of staff there double checked and verified this. Beauty Bay refusing to give me my money back even though they can get verification via Tesco that the parcel didn't arrive. Evri are saying it's delivered but we all know they're universally rubbish so God know what they've done with my item. Beauty Bay are saying that they can't refund until they've done an investigation. I have had this before with an online store and it's a way of fobbing off the customer until we give up. Legally I am entitled to a refund for an item not delivered within a responsible time - and this one has clearly gone awol. There's no customer service bar an email that gets answered every other day. If you look on Twitter you'll see hundreds of other customers who weren't sent their item(s) and weren't given a refund. I'm finding ways to escalate this via ombudsman, my bank, a consumer journalist and numerous online reviews as I hate it when companies rip people off. Beauty Bay - you should've given me my refund as you were legally required to do. "

"Do not buy from this site. I ordered the products on 21/3 and spent over 100 euro. I choose the option for the fastest delivery and I still haven't received the package. According to the tracking the package did custom cleareance in Italy but then it was shipped to the Netherlands where it did custom clearance again. It hasn't moved from there. I contacted numerous times the custom service to have a refund but they keep saying that I should wait and that they are checking. They are completely unprofessional and they did nothing to solve the problem. I lost over 100 euro."

"Would leave no stars if I could. Ordered Saturday for next day delivery (mother's day) and it's still hasn't arrived it's now Wednesday. Company claims they're looking into it. I've explained I don't want the product now it was meant to be a mother's day gift. Apparently nothing they can do at this point. Stay well clear of this scam company "

"The worst online shopping I ever had. I ordered sth and couldn't cancel it after 30 minute because the order transferred to warehouse. but when I returned the order it took 45 days to refund and they didn't know the exact amount and what did I returned. they refunded in 2 times after 50 emails.
they didn't apology also."

"I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn’t taken a picture of the package I wasn’t allowed to claim anything “per their policy” ! Dreadful company, horrible customer service… I had never seen this in the UK before !"

"THEY TAKE YOUR MONEY IMMEDIATELY, YOUR ITEMS NEVER ARRIVE AND THEY REFUSE TO PROVIDE A REFUND!

AVOID AT ALL COSTS"

"Do not trust this company
Do not trust this company; they are scamming people. I placed an order over a month ago, and money were deducted from my bank account. In the mean time, they cancelled my order, were not willing to inform me, and afterward did not return my money. sent me several emails but did not respond, effectively ignoring me

DO NOT TRUST THIS SHOP!!! STRONGLY NOT RECOMMENDED!!!"

"Paid for item and postage. Contacted them when nothing arrived, and they said they did not have it in stock. Fraudulent transaction to take money for something you can’t supply. Credit card company said it was fraudulent also. Never received nothing. YOU HAVE BEEN WARNED, DONT BUY FROM THIS BUNCH OF THIEVES."

"Minutes after placing the order I sent a cancellation order email. I didn't hear from them for a week which is when they said it had been shipped. They couldn't stop the courier and I would have to refuse it at the door to have it returned to receive my refund. TERRIBLE online ordering experience. Do not order from these people. They blocked my review on their site because it was a one star."

"My order was received by Beauty Box, it was paid for and the order never arrived. Customer service team straight from the depths of internet hell, the response is always delayed and always a new name. It is obvious that they have flooded some review sites with fake reviews."

"Beauty Bay is a UK ‘company’ that sells products on their web site from different cosmetic companies.
I did not realise until after what they do.
They post the items on their web site for sale but they do not actually have them in stock. They anticipate having them in stock at some point, so when they ‘mail’ out your order (they do not) they assume during that time, the stock will arrive and then they will ship it out to you. They ask you to wait until 25 days until you ask for a refund. They call it ‘lost in transit’.
I got my refund.

The company has no contact number, no address (accept for a PO box)

DO NOT order from this company.
"