"The site is no good. I would never order from them again. I ordered a specific product from them and they sent me an entirely different product (a glass bottle in an envelope on top of things) without consulting with me first. When I tried to call to try to return the incorrect product I could never reach a live person. I left a message o their so-called phone system and they never returned my call. I had to do a credit card dispute to get my money back."
"Placed an order with this merchant and almost two weeks later, calls everyday, several voice mails left and four emails later I still did not get a response from them. Filed a claim with my bank and was reimbursed. The worse company ever and I hope there is a some type of legal repercussion for their practices "
"I order large order from here and I call 2nd time and email, but they NOT contact me back. They ship wrong item and I cannot contact to exchange.DO NOT ORDER FROM HERE.
When I order the item Normally Ships Within 1-2 Days but it take to ship 8 day."
"DO NOT ORDER FROM THIS COMPANY. I have filed a complaint with the better business bureau. I ordered $135 worth of stuff a month ago. I have contacted the company once by phone and 5 times by email. I even emailed just to say, I want my stuff, I don't care when you deliver can you just respond and tell me. They have not sent my anything. No response, nothing. I just want my stuff or a credit to my account. They have offered me nothing-not even an explaination. Very disappointment."
"I've been buying my Kenra volume spray from these folks for years.
I always receive my products in a timely manner so I really have nothing but good
Things to say about Beautymart"
"I found what I was looking for at this site. I ordered what I needed. My card was charge on the date that I placed order. I then came to this review website and read appalling reviews. I then was going to panic but decided to calm down and took a wait and see approach. Four days later as promised my order was shipped and I had a tracking number. Received my order promptly, with everything I ordered in perfect shape. I am perfectly happy with co. but could improved phone number to contact them!"
"Very worried about my order. I placed my order a week ago at which time my credit card was charged, including the extra shipping costs I chose to pay for to get my order faster. I did receive an email receipt for my order but have not received a shipping email and when I tried calling the ***-***-**** number that is on the website as well as the receipt the number had been disconnected."
"Worst company I've ever had to deal with in my life. They NEVER answer their phone, nor do they respond to voicemails. As far as online ordering goes, this was the most agonizing 4-week experience of my life. I'm still dumbfounded by how this company is even in existence. The only conclusion I can come to is that Beauty-Mart is a scam, and they make profit from the purchases of customers who give up and give in. To make a long story short, you will be charged immediately, won't receive your order, and will have to go to hell and back to get your money back."
"Item was received in poor condition. Bottle was wrapped in layers of packaging tape, and was put back inside a product box which was torn, squashed, and also covered in clear tape with a missing boxtop. Obviously was sent out this way, and not damaged during transit. Very dissappointed in quality.
Cust service emailed me back and stated their policy: "If we deem the product used, we will not refund you and you will have to pay shipping back to yourself if you want the product back. Also, please pack products properly. Products must be in resalable condition to recieve a refund.
Please make sure you receive a tracking number when shipping. The package needs to be insured for loss or damage as we are not
responsible for damaged returned shipments."
I find it ironic that they won't accept an item which is damaged and not in resaleable condition, but they had no problem sending me a $50 item that was clearly damaged already.
First and LAST sale they will have of mine!"
"I would not recommend ordering online from this company. My order was missing items and had to call and send several emails to get the missing order. A month later I finally receive the missing item minus the sample that was supposed to be with the order. "
"I looked up reviews for beauty-mart.com and was upset when I came across people saying they were a scam. I found this out after I placed my order. This is not true I got my order within a week. I'm satisfied with their services."
"Always great service and prompt shipping. Some of the lowest prices I can find on some products. Got my stuff in 3 days. No complaints, will order again."
"I ordered over several products from this company two months ago. I usually investigate sites before ordering anything; and felt very sick to my stomach to see several reviews clearly saying "DO NOT DO BUSINESS WITH THESE PEOPLE". Immediately, they were VERY prompt to charge my credit card yet two weeks passed before I finally got a tracking number. When my package came, half my order was explained as back ordered. I emailed them several times over the span of 3 weeks with finally a response in mid July. She said the products were in and they would be shipped out that afternoon. ...Another month and several unanswered emails and calls later they have yet to send the other half of my order let alone a tracking number. They could care less about customer service and are the worst web purchase I've ever done."