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I ordered from Bed, Bath, and Beyond online for my first and last time. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. The receipt had five sets of 96 inch curtains which was inaccurate. After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. The response was that they no longer have the 84 inch curtains and I could return the curtains at my expense, receive an in store credit, and could spend the in store credit for the next 50 years. I clearly understand why Bed, Bath, and Beyond has filed for bankruptcy because they were unable to turn their business model around and it starts with service recovery which they failed with me. Not interested in a 50 year credit for a business in bankruptcy at my expense. Their answer to the problem that they created was was like their name, “Beyond” acceptable. "

"Overstock.com is a basically a scammer website. I had a bad experience with them in the past. They would send me all different types of coupons but no matter how much the discount was the price of the items I wanted stayed the same. Now I have learned they bought out bed bath and beyond.... well, they run it like a scammer website as well. I had an issue with accidentally ordering something I didn't mean to add to my cart. I immediately called after the order was placed to cancel that one item with a customer rep. She informed me that they could not cancel my order because it was already preparing for shipping. She recommended I called back when I got the item and said they was no charge for the return since I'm a rewards member. She assured me that I would be refunded my money. So that's what I did. Instead of putting the money back on my credit card, they gave me store credit. They REFUSED to give me my money back and they said it was because I accepted the free return label to send it back. Do not buy them. They are not the same company we all loved anymore. Instead, it is owned and operated by foreigners who lie, cheat, and steal. This is very greedy company with very poor customer service skills. BEWARE!!"

"There was a problem with my delivery. I entered both a PO Box and physical address on the site, but when they sent it, they only included the PO Box (to which UPS does not deliver!). When I realized the problem, I called BB&B and was assured that the address was corrected. I kept watching the tracking and once again it got turned around. I called the company again (#2) and was assured AGAIN that the address was corrected. I watched the tracking and saw the item on its way to me only to be turned around AGAIN. I called the company AGAIN (#3) and was told the problem was caused by ME entering a PO Box. The customer rep was clearly responding with the script that they are apparently provided because even though they are real people, they may as well be robots! I cancelled the order in total frustration and will never be ordering again. "

"They rip people off!! Customer service is horrible and they clearly don't care about their customers! "

"I saw BBB Warehouse was having a 70% off sale. I ordered 7 items on July 31. The website said I would receive the order between August 2 and Aug 4. I am moving out of state on August 10. The timing was perfect for the delivery. I could put the boxes in the POD Storage Container and have all my belongings delivered at the same time. On August 2 I received a "Your Items Have Shipped" email. I clicked on Track Package to find the items I ordered are in China. I pulled up the Confirmation of Order email. At the bottom was a contact email address. I sent them an email asking about my delivery. which got returned. I then went into the website and looked up contact information. They had a different email address. So I sent an email to that address, which got returned. I found an 888 number on their website and called them. You get a recorded message saying to leave a message with your name, order # and reason for your call. It also stated that your call would be returned between 9am and 6pm EST. I never received a return call. As of this morning. August 5th, my order is still sitting in China waiting processing. It has not moved one mile. I clicked on the China Post website to find it can take up to 45 days for packages to be delivered to the USA. How BBB can give dates when your items will be delivered that are completely untrue is infuriating! You cannot change the delivery address of your order either and can only cancel your order within 30 minutes from when it is placed. If I had a crystal ball and knew what would happen today back when I placed the order, I would have had it shipped to my new address. If and it's a huge IF, my packages ever make it to the USA and are delivered, I will not be here. DO NOT, DO NOT UNDER ANY CIRCUMSTANCE ORDER FROM BBB. No wonder they failed as a business!!00000901"

"As a decades long customer with a home FULL of BBB products I was sad to hear you may go out of business, until today's phone call. They didn't say their names, but it was a man & woman at 1:56 & 1:57pm on 1/8/2023 at 6401 w Plano Pkwy Plano, Tx 75093. I left the following review & will take my business elsewhere:
WOW! Mind BLOWN at horrible customer service. I called to ask if this location was closing. The guy who answered the phone got angry and hung up on me after saying "whatever dude! People are losing their jobs!" I said "no no no, I just wanted to come shop the sales!"...and wham, hung up on! So, I called back and a woman answered and I told her what happened and said I just wanted to shop their location and was it closing? Her reply "how should I know!?" So, I said "well, there would be big signs on the front of the store" Then she says if I want help to call Corporate and slams the phone down, too! Whaaaaa? Talk about going down in FLAMES. Buh-Bye BBB!!!"

"Will not match Amazon's price. Said because Amazon has the item on sale. We were within the 14 day window. What's the purpose of a price match policy BB and B?"

"On December 26, 2021 I purchased a KitchenAid food processor for $199.99. On two gift cards totaling $100 each during this transaction I purchase a total of $255.46 worth of merchandise. I realize that on January 2, 2022 I did not need the food processor so I returned it. When I return the food processor, I said to the person at the register. Do you need both of the gift cards. to return the amount back to me. The person said no you should be all set. So the cashier returned $212.49 back to the gift card even though the gift card was only valued at $100. After two weeks time WHEN THE CARD WAS NOT CREDITED I went back to the store and spoke to the Representative there. They said to me that the vanilla gift cards take much longer, and I might have to wait a month for the credit. I waited a month call the store, spoke to the assistant manager, and he said to me that he’s working with his account receivable to credit me back the full amount. I was perfectly fine with a store, gift card or credit because I would’ve used it within the store. the store representative said that he needed to wait, after four months of waiting I call their corporate office. They said to me that they would credit me back my money, and that I should be all set and receive a gift card in the mail at my home that did not happen. I’ve called back several months later and they said they did not put into credit because it was the wrong department that I called for to begin with. I reached out that same day and said you need to refund my money. This is ridiculous once again, they said that they will send me an email to resolve the issue to date. They have not sent me an email they have not sent me my credit. None of the employees in the store have called me back to let me know the process or next steps I want my money back. Furthermore, I did reach out to vanilla the gift card company and they do not have the ability to reach out to them. I have checked the gift cards every month since December 2021 and money has still yet to be credited to myself or to the gift card. WONDER HOW MANY PEOPLE HAVE DEALT WITH THIS.. "

"Nowhere on my receipt for the item nor on the product does it say you cannot return orange sticker products, this is the second time I’ve had an issue returning stuff to the store so moving forward I will cancel my credit card with them and not shop with this company anymore."

"They cancelled my Xmas order with no explanation. Spent 20 minuts on phone with Customer Service, who promised to research and get back to me. Never did. They do not value their customers and customer service is non-existent. Will never shop there again."

"I tried to place an online order with a 20% coupon and it showed as invalid at checkout. So, I called Bed Bath & Beyond and they told me to place the order while I was on the phone and give them the order number. They claimed that they would refund the 20% on my card, which they never did. THEY LIED TO ME!!! They never intended to refund me, I'm sure.
The order has been shipped. So now, I have to take the items to the nearest store (over an hour from me) and get a full refund. Then, I will turn around and buy those same items with the 20% coupon on the spot.
I WILL NEVER DEAL WITH THE LIARS AT BED BATH & BEYOND AGAIN!!!"

"Bath Bed & Beyond has delayed my shipping twice. When I spoke with the customer representative for the first time, it was suggested the best way to get my order on the day I need was to cancel my current order and place a new one to pick it up at a store near me. I placed a new order to pick it up at a store; however, my original order was never canceled. I received a second email saying my original order is being delayed. I called Bed Bath & Beyond which the representative says this time the order can only be canceled after 30 minutes of placing it. It is unacceptable that a store the size of Bed Bath & Beyond does not have a better system in place. If my item has never been shipped it should be an easy fix for them to do. My item does not have a shipping label and a tracking number, which means it is still in their facility, it should be a no-brainer to cancel it; however, the representative and the supervisor states that cancelation can only be done within 30 minutes. That's why Bed Bath & Beyond is closing so many stores. This business will not survive treating customers this way. Congratulations, you just lost one more customer!"

"I purchased a product from BBB, and it was shipped and a review was requested, probably because the item had so few reviews. Well, this item (a k-cup hot chocolate) was absolutely the worst hot chocolate I have ever tasted. So I wrote a review to that end, not disparaging purchasing from BBB, but giving my honest opinion on how bad the flavor was, so that other could be better informed.

It was a verified purchase, and I submitted the review, only to get back an email a few days later saying : "Your feedback is very important to us and the Bed Bath & Beyond community, and we appreciate you taking the time to write a review about 22-Count Crazy Cups® Frosted Oatmeal Biscotti Hot Chocolate. Unfortunately, your review has not been posted yet because it did not meet our guidelines or is subject to further review. If your review is not posted in the next seven (7) days, we encourage you to resubmit your review"

There was no indication of what, exactly, was wrong with the review other than it being MY HONEST opinion. After all, isn't that what product reviews are all about? And so, after 7 days, no posting of my review. I wrote another, but I expect that to not be published, either. It would seem that they can "edit" bad reviews by just not posting them at all.

I won't be sad to see BBB go completely out of business. I don't trust them anymore when it comes to product reviews."

"Shipping estimates are designed to encourage purchase but are not accurate. When contacted customer service, the agent blatantly lied about the status of shipping. This was even after I told her I was looking at the tracking on the carrier's site. Do not by online from this retailer. "

"On December 1, 2020 I ordered a product online from the Bed Bath and Beyond (BBB) website. On Dec. 16, 2020 I realized I had not received my order so I checked my email. I discovered that I was charged $30.54 for a BBB membership plus. My order was still in my ”cart.” I immediately called customer service. After over 30 minutes on hold, I heard a “ring” in my ear piece, and then silence. A minute later I was disconnected. I called again on December 17, 2020. After 10 minutes of holding a human answered. I explained my situation, gave her my name and was placed on hold. Again silence, and a minute later I was disconnected and nothing has been resolved."