"I love this mattress!!! I had purchased a new pillowtop mattress a few months ago, and it turned out to be more firm than the salesperson led me to believe, so I decided to invest in yet another new one (my ability to sleep is very important!!) After doing more research on line and reading so many satisfied reviews, I decided to take a chance on buying this sight unseen. It was delivered within a week and I was both nervous and excited when it arrived. My teenage daughter and I put the foundation together with no trouble, and in about half an hour-45 minutes. I've been enjoying sleeping on it for several days! It conforms just enough to my body without sagging at all.
Since delivery and setup went smoothly, and I had no questions, I cannot comment on their customer service, as I had no need to use them. But I can say delivery was prompt and the product is wonderful!
"
"Great experience so far - shipping was fast, and the bed seems to be really nice! It took a few days for my body to adjust to the memory foam, but it seems to be great now."
"I am very pleased with my purchase. This is the second mattress I purchased from Bedinabox. I ordered the mattress on a Sunday and it arrived the following Wednesday. I would highly recommend Bedinabox. "
"I ordered the bed online and received an immediate confirmation. The bed was shipped when the Midwest and east were having the storm which resulted in the cancellation of thousands of flights. However, the bed arrived at our home by FEDEX two days earlier than our original shipping confirmation estimate.
We have been very pleased with the bed and their service."
"Ordered a Mattress Topper and I love it."
"Customer service made frequent contact if the shipment had to be detained. "
"Ordered a king box spring and mattress. The box spring took about 30 minutes to assemble, and the bed took less than 10. There was a slight chemical smell from the mattress, but that dissipated after a few days. Overall, the turnaround was fast (Ordered Monday, delivered Thursday) and the mattress is very comfortable to sleep on."
"Great service and fast shipping from Bedinabox.com."
"Delivery was 2 days late because of the weather but when I called and had questions before I bought the bed, the young lady on the phone was so nice and helpful. Please keep up the great customer service because it sure does make a big difference. I have told many about my experience and how we love our new bed! Thank you! "
"We were DONE with box springs, (our last one was AKA "funnel bed", for its shape). Really pleased with the sturdy base and the mattress. Easy to assemble and exactly what we wanted. Firm but cushions."
"I did not have open the bed in a box. It came pre - opened by FED EX. The box was damaged beyond repair. The box is a single layer carton that if you are going to ship 125 lbs of material in it, the carton should be at least a triple walled carton to protect a $2,200.00 bed. I am very disappointed with the packing of MY BED. Bed in A Box needs to do a better job in the packing department. I have not tried the bed just yet and i do plan on getting it in place on Wednesday or Thursday of this week. I will let you know of any damage that was done to my bed caused by FED EX or your packing department, by Friday of this week.
I am very excited about trying out my new bed and i hope this helps out my wife and myself (with our back problems)
Thank You,
Jeff"
"Great transaction. Both pieces arrived together and in a timely manner. The mattress is wonderful. You will not be dissappointed. Durability will have to be determined over a period of time but I have a feeling I will not be dissappointed in that either."
"Love the mattress. Thanks"
"They were great we loved it"
"I have had my new bed for 10 days and I LOVE it. I had been suffering with back and neck pain for three years. After two nights on this bed my pain is gone and I'm sleeping much better and waking feeling rested. I would highly
Recommend this bed. I chose the Silk because it was recommended for side sleepers. "
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hi Jeff,
As far as first impressions go, that’s the worst. We’re extremely sorry the mattress arrived in that shape. Generally, Fedex does a wonderful job of not beating the mattresses boxes up to much and getting them to their homes in nearly perfect shape. Unfortunately, sometimes they can be a tad rough with them, and the boxes do get abused. We have learned this, which is why we use a white duffle bag to help protect the mattress in case the box is damaged in shipping. The white duffle bag prevents the mattress from being harmed. Regardless, we will look into more durable boxes or methods to protect it in transit. We hope the mattress arrived undamaged and is as comfortable as you hoped it would be, and if not, please let us know. We’re here to make it right for you.”