"Slow delivery, it took 12 days to receive my order! I bought them for a birthday present, but ended up having to buy the sunglasses at a retail store because I didn't receive them in time.

For returns, they charge you the free shipping cost + a 20% restocking fee + the return shipping costs. So for me to return $120 sunglasses, it would cost me over $40!! totally ridiculous."

"The good: fast shipping.

The bad: misleading policies.

I ordered a pair of sunglasses and it came pretty fast. I tried to cancel the order but they already shipped it. Read their policies carefully, if you cancel after 24 hours, you'll incur a restocking fee of 10% for unopened items and 25% for open items. However, the misleading part is that if you refuse the package, they charge you another $7.95. Thats not what the customer rep told me when I called. They only said I would be charged the 10% restocking fee. So after changing my mind, without opening the package, I was charged $22 for nothing. A little excessive don't you think?"