"I have ordered at least 3 times and only had very positive experiences. Items were as described, shipping was fast and prices are very good. "

"Used to be a regular shopper on this website spent thousands of dollars buying wall art, birdhouses, etc., until the items started arriving DAMAGED. Their rude NON-customer service department will ensure that you'll never ever shop with them forever! That's their guaranteed promise."

"STAY AWAY from this company! Dealing with them is a total NIGHTMARE! I ordered my item and paid extra for second day UPS delivery. The tracking info stated my item had been delivered on the second day but I did not have my item. I called Best Nest. They told me to "wait a few more days!" Still didn't have my item, called them back. They said they would contact UPS. Still no item nor word from them. I called them back,asking them to re-ship item. They said they were "waiting to hear from UPS." I called UPS myself, UPS said that item was lost and seller needed to re-ship and make claim against UPS. Called Best Nest back AGAIN. They said they were waiting to talk to UPS driver! (It had now been a week and a half.) I asked repeatedly to speak to a mgr. and was refused. Called UPS back and they said they had just spoken w/ BN employee and told them again to re-ship the item to me. After more than 10 calls to BN and UPS my item was finally re-shipped to me and I received it more than 3 weeks later. BN employees were RUDE and condescending. I asked to have my shipping costs refunded and was refused. The item is now broken and even though it supposedly has a one year warranty I'm sure BN will not refund or replace it. Will never do business with them again!"

"I ordered a bird feeder from these folks. It arrived promptly however the quality was far from what I expected. I returned the feeder at my expense. Now they are playing games with me as to a refund. I am willing to accept refund less their shipping cost. They say they have issued a gift certificate to me (not received) which is useless to me as I will not shop there again. I guess I am just out the $50.00."

"I just had the WORST customer service experience with BestNest. I purchased a product, followed the enclosed instructions and when the product did not work as promised, I called to request a return code. I was told by both the customer service agent and the manager Jeremy that they will not accept returns on products if they have been used--even if they are broken. I have never had a problem returning any item to any store for any reason before. They were rude and unhelpful and I would NEVER recommend their business to anyone."

"I ordered a bird feeder kit on Sunday, with their standard shipping. It shipped on Monday, and I received it on Thursday by priority mail. The feeder was just as described and of good quality. I wouldn't hesitate to order from them again. "