"Shipped and received correct item very quickly."
"BEWARE OF HIGH RESTOCKING FEES ON CAMERAS AND COMPUTERS! I purchased a Canon S90 camera at teh full retail price. I could have bought online at a 20% savings and will nexttime. It did not perform as I expected and I returned it 5 days later, carefully repacked in the original box with all pieces. Betbuy charged me 15%, $65 restocking fee. This is outrageous. I asked to speak to the manager and waited 5 minutes and he never showed. I will not be buying anything from Best Buy again. They have unknowledgeable sales staff, half of the cameras were not able to be tried out in the store due to little or no power and the restocking fee. And they want to know why everyone is buying online? Because service a large retailers does not exist anymore! BUYER BEWARE!"
"I went into the Best Buy in Newington NH to purchase a Plasma TV. I was told that the one I wanted was not in stock, but that they could order one. I told them to order one and they said it would be in the following Monday. I paid them just over 12 hundred dollars. I wanted them to deliver it and set it up, so the earliest they could do that would be the following Friday.
I waited around all morning on the promised delivery date, and when I hadn't heard from anybody by noon, I called the store, and asked where my TV was. I was put on hold for 10 minutes while they tried to figure it out. Someone came on the line and said they were still working on it and they would call me right back. After 10 minutes, they did call me back and told me the TV was no longer available because they are in the process of switching over to the 2010 models. Ok I said, please call me and let me know when the new models will be available. They assured me they would. Here it is 3 weeks later, and they still haven't called. They never even offered me a substitute TV. If they had, I probably would have bought it. I did get my money refunded without a problem, but I wonder how long I would have had to wait before someone would have called me and told me the TV was not available.
Everything turned out ok for me in the end, because I got tired of waiting for them to call, I went online to Amazon and ordered one for a hundred and fifty bucks less, plus free shipping.
The TV was here in 4 days, and the freight company brought it into my house, unpacked it, and plugged it in to make sure it worked. He also took away the shipping materials.
Bottom Line...Best Buy lost a customer because they didn't care enough to make a phone call.
I'll never spend another nickel at Best Buy."
"Purchased an LG washer and dryer and was given a delivery date of May 5, 2010. On May 4, 2010 Best Buy calls to tell me that they don't have the dryer and won't have it until May 17, 2010. Too bad for me! There is nothing Best Buy or Lg will do to make it happen. Remember this, a sale price on nothing is nothing."
"Said they had delivered an ordered TV stand ($500) when none had, infact, been delievered. Over the past 3 weeks, I have spoken to and e-mailed a total of 10 DIFFERENT "Service" people with conflicting stories, lies, etc. No TV stand although they did get around to billing my credit card ...
DO NOT BUY FROM BEST BUY!!!"
"I purchased a router with installation by Geeks Zip 94965) and scheduled it for A.M. slot. BB left phone message confirmation two days prior to appt.for P.M.slot which was impossible for me. I phoned and rescheduled for A.M.slot. Again they confirmed with phone message. No one showed up! I phoned and was told that my service had been "unscheduled" for about ten days. By whom?? I think they sold a pricier installation and arbitrarily bumped me without the courtesy of notice. I asked for Quality Dept. and was given the'Public Defender,' who assured me that the 'General Field Marshall' in my area would contact me QUICKLY to give me first appt. available.It has now been three days and they have not contacted me. If they can't manage a scheduling system and Quality means avoiding customers,I guess I don't want their products or services. "
"Worst experience! They didn't fixed the computer after 8 times sent it to repair shop in Chino,Ca.Each time I send the computer for a problem it comes back with another one.Practical I cannot use this computer purchase from BEST BUY only a few months per year the rest is in repair shop.The last experience was very weird I took the computer at the store to be sent out for repair and after 2 weeks I found out that my computer is still in the store for 15 days waiting for NOTHING.This people are very unprofessional and rude even the headquarter from Minnesota.PLEASE AVOID THIS BUSINESS IT IS IN YOUR BEST INTEREST. "
"worst buy i would suggest them to close this store or change its name?very bad customer service i dont know how they r still in bussiness i went to hagerstown md 21740 store #1445 just doing a mistake to buy a camera n the employe name angie she never let me buy that camera very bad attitude so atlast we said ok u just keep it we dont want but simply i will never ever go to that store again n i will suggest everybody after reading all these reviews they know what to do ? dont add a bad experience in ur life."
"I bought a computer from BestBuy in October. In February the modem went out so I took it back to the store to get it fixed. The nearest store is 54 miles, 108 miles round trip. They told me it would be ready in 5 to 7 days. On the 7th day I started calling them using the number on my reciept but didn't get an answer. I got on my old computer and pulled up the store to make sure I had the right number and it was. On the 8th day I started calling again but didn't get an answer. I knew they was open and it wasn't a holiday but for some reason they wasn't answering the phone. So, I figured they had it fixed so I drove to get it. When I got there they said it wasn't ready yet, they were out of modems and would be another few days. They sell computer and parts and didn't have a modem???? Radio Shack was next door and I know they carry modem all the time. If it hadn't been under warrenty I would have gone to Radio Shack, bought a modem for less that $25 and put it in myself in less than 5 minutes. Now I am going to have to make another trip which will be a total of 324 miles and about 6 hours driving time just to get a modem put in. I'll never buy anything from BestBuy again. "
"Overall bad in store experience. Had 3 store people come and ask me if they could answer any questions I had about the video camera I was buying. All 3 didn't know the product and started reading the instructions on the box. I told them I can read the box thank you. I am really annoyed by sales personal ( kids) that know nothing about the products they are selling. I think they need to train these people before they put them out on the sales floor.
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"I ordered a phone through bestbuy.com for my sprint account. It was a cheap price so I was extremely excited! But when I got the phone it was defective...so in good faith I called the customer service line thinking they would have a good solution for me...I WAS SO WRONG! I had 3 options for exchanging my phone. Option 1 was to send the phone back with the label that came with and be without a phone for 5 or 6 days...why should I have to be without a phone because they made a mistake and sent me a defective product? Option 2 was to spend $19.99 for overnight shipping but you don't get that money back. I think you should.. Option 3 was that they would send me a phone right away and then I would send the defective one back, BUT I would have to pay a $250 deposit beforehand... As a company that relies on consumers to get by exclusively you think they would have a better exchange policy and better customer service representatives...the representative I spoke with was completely asinine and assured me that the phone they would send back would be sent back by the $19.99 overnight shipping...that I would not have to pay for...I am paying for it though...I have no phone for days because of this crappy crappy company... DO NOT ORDER FROM bestbuy.com!!!!!! THE PRICES ARE EXCELLENT BUT I WOULD RATHER SPEND TEN TIMES THE AMOUNT I DID FOR GOOD CUSTOMER SERVICE!"
"Horrendous. That is the one word I would use to sum up the service at BestBuy.com. Do yourself a huge favor, and save yourself a lot of headaches and heartaches, and do not order anything from them. I ordered an HDTV and Home Theatre system from them on January 25th, and scheduled delivery on February 1st, well before the Big Game. Well here it is one day after, and not only do I not have my TV, but it won't come till the 13th, if then. Customer Service is a joke. I am looking now at Best Buy reviews and see that their track record is, in a word: Horrendous."
"I puchased a microwave from BEST BUY ON LINE jan 2 2010. It was delivered,but it was damaged.They said they would ship a new one. They did, it was also damaged. The driver said another one would be shipped,so i called the best buy help # to find out new delivery date so I could take off work a third time. The best buy person who i got told me that because it was now the third delivery A new order would have to be placed,but not until they had put the $100.00 back on the gift card I had used to buy the microwave with. This she told me would take 24-48 hrs. , and she gives me a case #,and says i would be notified by email,and i was ,but it was to tell me that a $30.00 gift card had been mailed. So i called back,and got another girl who told me she would have to send another email to the gift card department,because they cant be called directly,duh! So i wait. No email,so i call back and get another girl who tells me the same story, and gives me another case #. now i get an email saying the $30.00 gift card has been canx,but no mention of the $100.00 card.so i call again and get another girl who tells me she cant do anything,that its up to gift card people.So i wait,but then call back feb 4 and get another girl WHO GIVES ME THE SAME RUNAROUND. So i ask for a supervisor,and she transfers me to cust relations, and he tells me he cant help me, but his friend might be able to. So he sends me to his friend who is not from the online dept, but will try to help me. So he comes up with a solution to the gift card problem,and connects me to a girl WHO SAYS SHE WILL PLACE A NEW ORDER. NOW I ASK ABOUT REMOVING THE SHIPPING CHARGE, BECAUSE I HAVE ALREADY MISSED TWO DAYS PAY. SHE SAYS SHE WOULD DO THAT FOR ME,AND THEN TELLS ME THE PRICE OF THE MICROWAVE. WELL ITS $70.00 MORE THAN THE ORIGINAL DATE I PURCHASED IT ON!!!!!.I BROUGHT THIS TO HER ATTENTION AND SHE TOLD ME THAT BECAUSE THE ORIGINAL ORDER WAS CANX (BY BEST BUY MIND YOU) THE PRODUCT PRICE HAD GONE UP SINCE THE ORIGINAL ORDER WAS PLACED,SO SHE HAD TO CHARGE ME THE NEW PRICE!!!!! I TOLD HER THAT WAS INSANE,BUT SHE DID NOT CARE,AND BASICLY SAID TAKE IT OR LEAVE IT! SO I LEFT IT, AND THATS THE LAST TIME I DO ANY BUSINESS WITH BEST BUY. JOHN FROM GENEVA IL "
"It's a shame that this has come to this. I recently purchased a Blu-Ray DVD player and under the recommendation of an associate at the Bloomingdale location, I purchased an AudioQuest HDMI cable. I was given the box that the associate said was in the back and proceeded to check out. Unfortunately, when I arrived home to check the cable, it was not the correct cable; it was a different brand completely. When I returned to the store the same day to inform the manager that the cable inside the box was not indeed the one I intended to purchase, they said that they could not prove that Best Buy was at fault and made me believe that I was at fault or that it perhaps could have been the manufacturer. The store seemed unwilling to even investigate that somebody at the store pulled a bait and switch. I could have just returned the product and hopefully received a refund but that was not the ethical thing to do and unfortunately the management of the store seemed just as unethical as the associate that put a lower priced item in a higher priced box. It's truly a shame that even for a mere 40 dollar product, the store seemed to think that misleading customers is ok. I will gladly purchase 3 more cables to cover the price of the item in good faith to show that I’m not trying to scam the store and to make sure that someone looks into this. If we as customers are not able to open every box prior to purchasing, what safeguards are in place to protect the consumers from receiving a lower price item and being charged a higher price? "
"Bought,supposedly, a new Samsung T349 cell phone from the Best Buy online site, for a Christmas present. When my fiance went to put in her contacts, there was already a lot of telephone numbers and names inputted in. They apparently had repackaged a refurbished phone like it was new, and sold it as such...excellent job to make it look new.
We called to find out what to do with the phone, and was told to take it to the nearest dealer, and get a new one. Well, all they were willing to do was refund the $59, and told us to go buy another one there...for $99.
Well, after calling the online site again, they told us that they'd send us a $50 electronic voucher to help toward purchasing another phone. Well, after several emails and over a month, nothing. In fact, they'd even bother replying to my email of last week.
Personally, I wouldn't trust what BB is selling as new, especially if the price is too good to be true.
Update: After 6-7 weeks, they did in fact send an electronic voucher for $50 to be used on their site, and had to be used within 2 weeks. Already bought the same phone from a local Radio Shack for $69 (regular price),so ended up buying a Klipsch S4 earbuds, so it all ended up okay, but I won't be buying from Best Buy again. "