"Pros: none
Cons: I waited two months and called in 20 times and still I have not received my 46" HDTV.

I ordered a TV through BestBuy.com during their black Friday sale on November 26th of 2009. When they called to confirm the delivery time I told them that I would not be able to be there. They came anyway and left a note saying sorry they missed me. However they marked the TV as "delivered." For the next several weeks I was forced to repeatedly call the 888-Best-Buy number in order to get the situation straightened out. They knocked $125 off for my trouble but did nothing else. After 45 days someone finally called me back and told me that the TV I ordered was no longer available. Then she promised to call back the next day and substitute another TV for the same price. She never called back. After many days another person called and then promised to call me back the next day to set up the substitute order. I was skeptical so I asked him if he was really going to call me back. He laughed and said "I promise, I will call you back." He never called.

It is now exactly two months since I ordered the TV. I have all the movie and gaming peripherals that I ordered, but nothing to display them on. I checked my phone records and counted 20 calls to Best Buy. I spent 482 minutes on the phone with them. Probably half of that on hold, listening to the most annoying Christmas carolers ever. One of the most frustrating things was that I could not call anyone that had the authority to do anything. I had to call the 888 number explain the situation to a completely new person, and then wait for someone in a "higher" department to call back. Currently I am still in limbo. The last person I talked to said that someone would call me in 5-7 days. That was six days ago. How much do you want to bet that they will not call me back?

I would not recommend buying from BestBuy.com unless you enjoy giving them your money, not receiving anything, and spending 482 minutes of you life on the phone with them.

Update: I did call Best Buy's corporate office and talked to a supervisor. They had no intentions of calling me back to let me know that they weren't going to do anything. I told her about Best Buy's rating on this site and she just asked why I shopped at Best Buy. Why indeed? I told her I would never shop there again. Perhaps it is a blessing. My money was refunded, and after two months there are now better TVs for less money at other retailers who actually care about their customers."

"for some mysterious reason after 3 days of ordering a laptop for 936$ with TWO DAYS SHIPPING they couldn't confirm my info, so they easily canceled my order.. didn't even bother to call. why the heck did u ask for my number then ??

I still don't know which info are they talking about, and i didn't get my money back yet [its been 5 days]
called to know wt info they couldn't confirm and the stupid call center didn't know anything..

so i had to order from another place with OVERNIGHT shipping since bestbuy.com were too late to tell me they couldn't confirm my order :)"

"My husband and I went shopping for our last minute "big" gift for our son on December 23rd. We, unfotunately, did not have the funds earlier or we would NOT have tried looking for something so late in the game. We went to one Best Buy, and they were sold out of the make/model we wanted. They checked another store for us, and there were 3 left there. I went home and bought it online, for in-store pick-up. They specifically state "will not charge card if not in stock" on the order area. NOT SO!! I got a confirmation e-mail 45 minutes later, stating the store was sold out. I check my bank (yes, I was stupid enough to believe the site, and I used my DEBIT CARD!!) only to find that the money had a "hold" on it. We called customer service the next day (waited 30 minutes) 8:30am our time, the rep said she would stay on the phone with me while trying to contact my back so we could get the hold removed. We were disconnected I called back (waited another 45 mintues) to get someone who stated they were a "floor supervisor" and could help. She waited on the phone with me, we spoke to the bank, and they gave her the info she would need to fax and the hold would be released within 3 hours. "No problem". Around 3 pm, nothing had been released. I call Best Buy back (waiting 45 minutes) and got a rep that was not ware of anything that could be done, that there were NO floor supervisors in their building, and that they only call people back, she did not know why the previous rep lead me to believe she was assisting in the release of my funds. What??!! O.k., so shes takes my info, and says someone will call me back within the next two hours. NO CALL!!!! I call bacl (wait another 40 minutes), only to get a different rep that proceeds to tell me "unfortunately some reps just tell you what you want to hear so they can get you off the phone". You have got to be kidding me! And that "supervisors take 3-7 business days to call you back. Well after the time the hold on the money should release funds" but that she too would put in a request for someone to call me. It's January 10th, and still NO CALL FROM BEST BUY. Not only that, but our son had to wait 'til the following week to get his flat screen gift (of course purchased from a different store). Don't do it! Don't use this store!! Who knows how many stories like this are out there!!!!!!!!!
No customer service, and false information for on-line purchases. Not a good company."

"I bought two laptops on New Years Eve. The young salesman rang up and then stated that the debit transaction did not go through. He then ran my card as credit. A few days later I review my account and realize Best Buy CHARGED MY CARD TWICE (just shy of $2000). I drove back to the store, presented the receipt and a print out of my account which showed the repeated charge. The sales manager said "so sorry, I will start a case number and have it researched." ABSURD!! He said he could not credit my card back becasue there "...was no merchandise being returned." He gave me the run around when I asked how such a high duplicate charge can be forced through at the end of their day when they close out the registers. Lot's of "sorry sirs" but didn't really care that I was out of $1000 for 7-10 working days until the could complete their transaction investigation! I went to my bank afterwards and challenged the duplicate charge. I cannot believe a company would put someone through such hell to get back their $1000 after Best Buy admittedly made the error! I WILL NEVER GIVE ANOTHER CENT TO BEST BUY and I will warn all I know to stay clear of the corrupt corporate monster! "

"I placed an order online on 12/10/09 for washer and dryer. got emailed said they would be delivered on 12/26/09. On 12/24/09 I received phone call from their warehouse saying washer wouldnt be in until 01/07/2010. On the 12/26/09 dryer was delivered. The 27th I received an email with conformation on the dryer. The 28th received another email saying they delivered the washer on the 27th of which I have not received. I then called them on the 28th to let them know that they did not delivered the washer. They then proceed to tell me that they did. A case was opened on it and was told someone would call me within 72 hrs. They did not. When I called back on the 31st they still said it was delivered and opened another case on it.In the mean time they still had my money. I have both case numbers. then on the 2nd of Jan I received another email saying they where coming to get the washer on the 4th. The washer they never delivered. I then called them to let them know that there was nothing to pick up and they informed me it was a way to clear it off their books and no one was coming out to pick it up and they would flag it for quick delivery. Then I received another email later that day letting me know that I was credit for the washer. And on the 5th when I called back to find out why they canceled it they opened another case on it. I have 3 case numbers now. They drop the ball entered it in as ordered and delivered when it wasent. And now it is a higher price then when I ordered it. Thanks Best Buy you made my Christmas."

"Purchased an HP laptop and the 3 yr extended warranty on 12/21/06. Had a wifi hardware failure in 2008 and had the same failure in 2010. Extended warranty had expired and received no notification regarding renewal. Best Buy's response was they use a 3rd party to notify about expiration dates and only a random number of people are contacted. Not their responsibility to notify. If I would have contacted them 3 hours earlier they would have extended the warranty for a fee. But since I didn't there was nothing they would do. Got the same response all the way to the office of the chairman. Had to find that number ***-***-****) on their 10-K filing since Corporate consumer relations wouldn't give it to me. This is the latest of many service related failures with this company. My family is done with Best Buy. Use their store to physically review products but write down the info and go to the internet and buy elsewhere. This company needs to change how the treat customers or go out of business."

"Best Buy has left me with the worst experience shopping online I've had. After purchasing a laptop online, I was sent the UPS tracking number for someone else's shipment and NEVER received mine. It's been over a month since I reported the problem (and I've made over 10 phone calls on the issue!) and they have not refunded my credit card. A card I opened with them! All the customer service reps can plainly see that they package was not mine and was not shipped to me, yet they can't seem to get it resolved. I will never give another dime to Best Buy."

"best buy sucks you can read everybody elses reports and imagine mine is the same just dont buy a car starter"

"After receiving my "Your order is ready to pickup" email, I went to Best Buy Forum store in Selma, TX to pick it. After waiting for over half an hour for the employees to find my order, they informed me that they didn't have it. I was then told by the manager-on-duty, Wesley, that I waited too long to pick it up (ordered Sun night, went to get it Tues morning), and they sold it, and it was my fault because I didn't pick it up soon enough. I was supposed to have 8 days to pick it up. He never apologized, but blamed me for not getting there in time, and they had every reason to sell it. Usually, in-store pick-up items are tagged and separated from the rest of stock, so that is no excuse. I was then told that I would have to go to another store and pick it up on my own. I was already on my lunch break, and I was now running late, picking up the birthday present for my coworker that was now missing his lunch break to cover for me. When I asked Wesley to have it shipped to me, he told me no, and that they would not help me with this at all. I asked for the district manager's name and number, and he told me no one there had it, which is another lie. I have never been treated this poorly in my life from a retailer, and I still cannot believe his response. The policy is that once I order the item, it is supposed to be held, and for 8 days. Neither of those happened. Then, another manager came out and I asked him the same question. He said they don't ship media items, but he would have someone bring it to his store and call me when it got there. I never heard back from anyone. The lack of customer service at this store is preposterous. They made a mistake, then made little, to no effort to resolve it. I am severely disappointed with my treatment at this store. After I use up all my remaining Best Buy gift cards I received for Christmas, I plan on no longer shopping at any of these stores in the future. I will definitely not be using my remaining gift cards at that store."

"DUPLICATE BILLED.. and never got One t.v.. and the Store "so-called mangement team member" in Grand Island nebraska BEST BUY,, (Lynett), didn't care less, never identified herself as a manager,, never asked for an order #, and was RUDE, accused ME of the prolems, when all I did was follow directions of Best Buy.. this is NOT a good company, and does NOT employ Professional type of manager's Lynett is an perfect example,, why you should NOT buy at BEST BUY in Grand Island Nebraska,, you will get Nothing,, not even a Professional manager to talk to..."

"I bought my grandson a video game from BestBuy.com for $39.99 + tax + shipping each. He received the same game from someone else, and since his mom had the receipt (we live 3000 miles apart), I told him to just return the one I got him, and get something else. He stood in line the day after Christmas (he's a teenager), to get his credit. When I talked to his mom later, she told me they only gave him $34.99 for the game, and asked if I had a coupon or something that wasn't showing on the receipt. No coupon. I emailed Best Buy today to ask why they cheated my grandson out of $5. They responded back that the $5 was a RESTOCKING FEE. What?? The game was UNOPENED. My grandson would have happily taken the game back to the shelf for them. FIVE DOLLARS?!?!? We shop at Best Buy ALL the time. We moved to a new home 3 years ago, and bought a washer, dryer, refrigerator, and dishwasher from them (high end), and had some minor delivery issues, but nothing that kept me out of the store. Our granddaughter started college last fall, and we bought her a new Mac notebook. We have two grandsons starting college this coming fall, and plan to buy them laptops also. Another one starting the following year.....you get the idea. We have spent a LOT of money at Best Buy in the past, and planned (past tense) to spend a WHOLE LOT more in the future. We're building a home, and will need all new appliances. Guess where we won't be buying them? That's right. Best Buy. We're done leaving our money there. Over $5. They really need to be more buyer friendly if they want to stay in business. Their customer service stinks. DON'T BUY AT BEST BUY!!"

"I recently purchased a CD from Best Buy that was marked as $6.99 on the CD label. As I walked to the car, I noticed I was charged $7.99 (plus tax)for the CD. I immediately went back to the store and explained to the customer service representative what had happened. She talked to her supervisor who immediately walked away. The customer service representative then began making excuses such as the producer probably charged the extra dollar (HUH??) I would have expected better customer service from a retail organization. By the way, Best Buy did mail me a gift card for $1.00."

"Best Buy's service is awful! I purchased a Sony Vaio Laptop on November 28th. I waited 2 and a half weeks, for it was back ordered and I figured that they would eventually ship it. Finally, I gave up and contacted their costumer service, only to find that I would have to wait on the line for 30 minutes.

The representative I spoke with said that they would transfer me to sales, so I waited another 20 minutes. Finally, I was told that there was a substitute available. I didn't like the substitute, so it was decided that I could choose a laptop within the substitutes price range. The person told me that I didn't have to make a decision immediately, so he said to call back later.

I checked my email the next day only to discover that HE CANCELED MY ORDER! Now I can't receive a substitute. I called back customer service (waited another 30 minutes) and told them of my troubles, requesting a reward. They told me they would send me something through my email.

After 18 hours, I have yet to receive some sort of coupon for these 3 weeks of trouble. I am still waiting..... "

"i have purchased a computer with 1 year service plan. next day i have returned the computer for some reason in a different store. they told me that i can get the refund for serive plan only from the store where i purchased. i went to the original store for service plan refund, and they told me that i can't get the refund for the service plan.
what i am going to do with the service pan when i don't have the computer ???
worst customer service."

"I ordered a video game for in-store pickup. Since it was $19.99 and I had a $20 reward zone certificate, I ordered a $5 gift card to pad the order. They actually then proceeded to charge me tax on the $5. They had the wrong shipping address on file, so I updated it, and after trying three times to pay with Paypal only to find the wrong address listed, I switched to paying with a Visa. After that, I placed the order. When my order confirmation came, they had the wrong address. I immediately e-mailed customer service only to be told to call. I called and spent 40 minutes on hold, during which time another e-mail came saying they could not actually find the item I had ordered. So I thought I'd just go ahead and cancel the entire order, and when I (finally) spoke with a representative, she said she could cancel it but did not actually cancel the $5 gift card. She then proceeded to (for no obvious reason) transfer me to Reward Zone help which was another 20 minutes. She said she would make that a 3-way call, but she was gone when the RZ rep picked up. The RZ rep said my RZ credit would be reiussed automatically and there was nothing I needed to do. I asked if the RZ rep could cancel my order and was told I'd need to talk to CS -- another 40 minute hold, too. I told her I'd just protest the charges and hung up.

I did e-mail customer service again saying that I wanted to cancel the order, and they said they couldn't do anything, but I would be able to return it. (Sigh.) I replied and said that the item was going to the wrong address and that I would be protesting the charges. They replied and apologized for any inconvenience, which is basically a polite way of saying "sorry we screwed you over, have a nice day, and please come shop with us again."

I did reply (now my 4th e-mail to customer service) and told them that they should issue me a credit for the 5.23 out of goodwill, and if they do that, I will retract this review, but until then.... buyer beware. A major .COM site with no ability to change or cancel an order online? I'd pass and shop elsewhere... Amazon here I come! "