"Best Buy is simply a low class bait and switch operation. They made me wait four hours to buy two computers that were advertised at the end of the 4 hourse it turns out they actually do NOT have the items, this after waiting waiting in lines for over an hour. Total time invested = 4 hours, net result = I left the store with NOTHING but a 4 hour loss of my lifetime."

"Best Buy is really the Worst Buy!

Last Friday our laptop crashed. We made the mistake of going to the Best Buy at Crossgates Mall in Albany and ask the Geek Squad for help. We made another mistake of mentioning that we were considering buying a new computer. The person at the Geek Squad made it sound like if we buy a new computer, all the stuff on the hard drive of our laptop, which we desperately needed, would be transferred onto the new computer overnight. He said that if we didn't buy a new computer, they could transfer the things from the hard drive onto a portable drive but it would take them a week to do. We really needed the stuff on the laptop right away, so we bought a new computer and then several problems appearred.

First of all, they made it sound like if we bought a new computer, the transfer would be free, but when we paid, they said it was going to be $159 extra just for the transfer. Second, they wanted to charge us an extra $100 for installing NOrton and taking off the crap wear they put on the computer. Hello!!!! They told us if we intended to take off the crap wear ourselves, it was not going to be easy and we could mess up the computer. So we made another mistake of saying yes to that. (we came home and looked up online, there is a free "decrappifier" you can download to get rid of this type of crap wear.) I don't get how they could install something onto new computers and then ask customers to pay a fee to have them take it off. It seems just robbing to me.

Then they said they would call us in two days. The didn't. We called and called and finally, after long wait on the phone, they told us it was ready for pickup. I went to pick it up by myself and while the new computer and old laptop were too heavy for me to carry, when I looked at the person at the geek squad for help to get a cart, he looked at me like I was crazy. He just said coldly, sorry, no carts here. What!!!

Then there is more. I took the computer home, set it up, and realized that they missed a bunch of stuff from our laptop which we paid them $159 just to transfer. They also didn't install the Office trial version as they promised to. Oh, and did I mention that when I asked about fixing the laptop, which clearly only had a system corruption, they wanted to charge $250 to fix the problem and another $200 for the Windows XP system which they said they would use to format the computer. I thought for $450, I might as well get a new laptop. So I brought the laptop to a tiny computer store around the corner, the guy just told me that he would fix the laptop, re-run Windows XP on it and get all the files back for us for $150 (2 hours of work.) So we just wasted $159 at Best Buy for the worst work we could get. He also told us that it was ridiculous for Best Buy to try to get us buy the Windows XP, because my laptop still had the system and could run itself.

All in all, Best Buy is just HORRIBLE! It seems like they are just desperate to rip their customers off!!! I don't get why they are still in business. I will NEVER, EVER buy anything more than ink jet from them anymore. Beware! They have all kinds of ways to get you pay them more money!!!!! That place is pure evil. "

"Very dissatisfied, will avoid in future.
Ordered $1958 camera lens on June 7. Web page indicated to my understanding that item was in stock and would ship in a couple of days, but that turned out not to be the case - instead the order would ship directly from the vendor when it became available at an unknown time. Cancelled order online and confirmed by phone on June 13. Very poor customer service with little or no confirmation that item had been cancelled. Called multiple times to confirm cancellation, but was simply told that it was being handled by the "special orders team" and that the order was being cancelled with the vendor, but that could take up to 72 hours. Best Buy had already filed for authorization for $1958 on my credit card, and the hold on that money would not be removed perhaps until July 7th.

I did not receive any confirmation of my cancellation until after I had had a very long and unpleasant phone conversation with Best Buy Customer Care (6/17)- then the representative sent an email stating my request for cancellation. Two days later (6/19) I finally received an official email confirming the cancellation and stating that my credit card had been credited.

This is such poor services compared to what I'm used to with online purchases. The people I spoke with at Best Buy Customer Care were trying their best and being friendly, but the Best Buy system is very poor."

"Ordered a TV from their Black Friday special. The shipping was a little expensive but it was still a great deal. Overall the process was fine. The delivery guys arrived on time and stuck around while I verified it was the correct TV and that it worked fine."

"I bought 2 (2 Gig ) kingston memory chips, from best buy, and once it was installed, I had a problem with my lap top crashing. (Which I had also bought from Best Buy 8 months earlier.) I took out new memory put old memory back in, but still had problems.

Kingston Customer Srvc Sucked, but that's for another time.

Anyways, expecting a hassle, when I took my laptop in to get it fixed, under manufactures warranty. It didn't happen / no hassel - Also, decided to just pay them to install memory again to make sure it wasn't something I did. (even tho I been working on computers for over 20 years.) They (Geek Squad); took my lap top and said it was the hard drive, so they sent it out and replaced it. Laptop came back with new drive and memory chips installed. But, it was still crashing, so took it back again 2 days later.

This time they ran another memory test which said memory was bad. Even though I had already told them I think it's the memory, check that.

After all is said and done, they were very friendly, and willing to get the problem fixed. They did an even-exchange, even though the memory was 30 days past the time I had bought it (one kid mad a little issue of that, but he didnt understand what was going on). But, that was because it was at their store for 4 weeks getting fixed for hard drive they said was bad.
In the End they didn't charge me to install memory, and they did find a problem I guess with the hard drive. I commend them for calling me and keeping me up to date, and with a little help of them listening to what I had to say about the problem, they did see it WAS actually the problem. I was charged Nothing!!!

Some history of bestbuy - even when they make me mad I still shop there. Maybe its loyalty - I had worked for them before back in 1993 - 1994 and opend up 4 of their stores in Michigan. They use to have great training for the new stores (not sure on already opend ones), but I use to get trained 12 - 16 hours a day 6 days a week for a month on the products, before being allowed to do sales. They did how ever always have the problems of IN STOCK sales items, that was always a nightmare for me on sundays.

It's like anything though - find the one good person there and stick with them - they will usually find answers for you or help you out. That's why my customers loved me - I was there for them and managment didn't always like that.

I've worked many retail jobs, and recall a lady also haveing the same problem as someone else about the, "anything over $250 cash" they have to wait . I told her what to say to them and how to get the money back right away. She followed my advice and was happy, she came back to me and said got her money that same day. I expect just as customers would - if I pay cash then I want refund in cash.

Every store has their bad employees, and they have good ones - so do as I do, ask questions, and if I don't like that person's attitude, I ask the next guy same thing, until I find someone willing to actually do their job. Ask them an off the wall question - the person who tries to respond and not give a dumb look is your winner."

"When I found my TV set cheaper in a newspaper ad, I had no problem getting a refund for the difference at Best Buy. I was ready for a fight, but the clerk quickly read the ad gave me my money. I liked that. But the Geek squad is a ripoff. They are way too agressive trying to sign up little old men like me when all they have to do is plug it into the wall socket. "

"Best Buy were totally and utterly useless. They rescheduled delivery of this to a week later, then never called with the delivery time. When I phoned to ask for it, they said that they did not have it in stock, and in fact it was discontinued. Of course they had my money from the moment of ordering...
Will NEVER use them again"

"This month I purchased a Pioneer plasma television from Best Buy.

The Geek squad installation crew attempted to charge me a additional fee for hooking the television to my speakers. They then stated that I did not have the proper adapter and that therefore they could not complete the installation.

They also claimed that they could not move my old television more than one level. In addition, the installer kept insisting that the power surge I had was inadequate and that I needed to buy the “Monster” power surge from Best Buy.

When I asked them to wait fifteen minutes until I had purchased the adapter so that they could finish that day they stated that they had another appointment and they left. An indication of their lack of professionalism was that they did not have a tape measure and I had to loan them mine.

When I attempted to make subsequent appointments to have the installation completed the Geek squad, not once but twice, failed to show.

It was almost impossible getting thru to the store for each time I called no one answered the phone and when I finally reached an employee I was always put on hold for fifteen to thirty minutes.

There were never any television section managers available and the other employees could not answer any questions about either the product or the installation.

To make a long frustrating story short, Best Buy never completed installing the television and I eventually had to return the television.

This is absolutely the worse service I have ever received from any company or organization public or private.

If you are buying an expensive product like a camera, computer or television please do not purchase it from Best Buy. You may save some money on the product itself but the support and service is non-existent.









"

"Pretty happy with purchase people were freindly took awhile for item to arrive"

"Totally disappointed & ruded!!!

Have Bestbuy ever train their sales representative??? I mean, i know more than them about the product.

for this in-store pick up order, I went there to pick up & this rep try to sale me their overpriced protection plan. They are all liar. They try to sell me the extend warranty while they insist it will cover the accidental damage, i took the package home & read the whole thing, It clearly state that it DON'T COVER ACCIDENTAL DAMAGE!!! Liar, will never shop there again."

"Best Buy is notorious for poor customer service, as this website proves. I have friends who have been sorely disappointed by Best Buy, as have my self. My son recently bought an MP3 player, and returned it. Then had problems with the second one but didn’t get it back to the store until 1 day after the deadline. Even given previous problems management would make no concessions and forced a “gift card”.

He used it online and had problems with three more of another model player. After checking online reviews the player has serious issues. Still Best Buy would make no concessions. While in the store the girl behind the counter began playing with the device and asking questions of the obvious. I informed her I am highly technically inclined and highly intellectual and there wasn’t a chance she could possibly have any more knowledge than myself. She still insisted on talking down to me in spite of my obviously superior intellectual vocabulary and technical knowledge of the product. Her behavior made he ignorance of customer service and general knowledge obvious. Don’t even give them a chance. Wal-Mart online always beats their electronics selection and prices.
"

"Not a recommended retailer, does not back its products or warranty terms."

"GOOD-BYE TO BEST?-BUY. PRICE GUARANTEE IS A HOAX
I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498. Here is a copy paste from the BestBuy website re: Price Guarantee.
“Store Price Guarantee: If an item you purchased at Best Buy is advertised at a lower price, we'll refund you 110% of the difference from our competitor's sale price, up to 30 days after your purchase. Simply bring in proof of price while that lower price is in effect.” When I went to the local BestBuy store with my proof of purchase and the 6th Ave. ad, the customer service girl immediately informs me that they do not consider 6th Ave a competitor and would not honor the price guarantee. Upon my questioning as to how a local retail store (there is a 6th Ave located one mile down the street from this particular Best Buy) that sells the exact items to the same local customers is not a retail competitor, she had no explanation other than they do not consider 6th Ave a local retail competitor…as if this is common knowledge to the general public. There is no mention of this exclusion anywhere in the store or on the BestBuy website. But here’s the clincher...The BestBuy website actually goes out of their way to clearly define what type of store makes you, the customer, eligible for a price match. Here is a copy paste directly from the BestBuy website FAQ section:
“What is considered a local retail competitor? Answer-A retail store located in the same market area as your local Best Buy store.”
Hmmmm…. Let’s see. The 6th Ave retail store is about 1 mile down the street from BestBuy. They buy merchandise from wholesalers just like bestBuy and then resell on a retail basis to customers who enter their store..and may have just come from BestBuy to compare prices for the exact same item. But BestBuy does not consider 6thAve a local retail competitor. If that’s’ not a local retail competitor, then what is? BestBuy could not answer that question either. I called their national customer service number to complain but I got more of the same mumbo jumbo. When I pointed out Bestbuy’s very own definition of a “local retail competitor” to the rep on the phone, she was speechless. She just apologized and recommended that I return the receiver to BestBuy and go buy it at 6th Ave for $200 less, which is exactly what I did. Best???Buy????...may not be the best name for this company. Either way, it’s GOOD-BYE to BestBuy as far as I am concerned."

"I purchased a new Nikon Coolpix s200 from best buy shortly after christmas. A few months later the cheap LCD screen on the Nikon cracked. I went back to Best Buy to return/repair the item and learned of their horrible return/repair policy. I use to shop a best buy quite a bit, but after having learned of their return policy I will never by an electronic from there again. Maybe a CD or something, but nothing of value. I advise you check out their company policy before making a puchase there."

"please, don't buy any computer or notebook from bestbuy because, their Geek Squad was suck. All about $$$$. I bougth brand new gateway notebook.
After 50 min, my notebook software was down and crush. Next day i took it back for exchanged it, they will charge 15% restocking fee for exchange.It is terrible service......
Then, i ask them for repair it,they want to change me $60 for recovery .But i just bougth 1 day ago, they told me that the software doesn't comes with warraty.
So, what you guys think if you buy a computer without software ,can a computer operate itselve? "